As an Executive Coordinator – Office of the COO at SIXT, you will play a critical role in supporting our most complex and high-impact customer cases. Acting as a key escalation point, you will take ownership of sensitive and challenging inquiries, ensuring resolutions are handled with professionalism, precision, and care. Working closely with cross-functional teams across our global organization, you will drive solutions, identify trends, and contribute to continuous improvement in our customer experience.

This role is ideal for professionals who thrive under pressure, possess strong analytical and communication skills, and are passionate about delivering exceptional service in a fast-paced, global environment.

YOUR ROLE AT SIXT

• You own and resolve escalated customer inquiries and complaints, ensuring a high level of professionalism, empathy, and outcome-driven service
• You conduct root cause analysis to fully understand issues and determine the most effective resolution aligned with company policies
• You manage complex, sensitive, and data-driven cases that require advanced problem-solving and technical understanding
• You collaborate with cross-functional teams to investigate issues, drive solutions, and improve overall customer experience
• You identify trends in escalations and proactively recommend process improvements to reduce recurring issues
• You maintain accurate documentation of all cases, decisions, and resolutions to support quality and knowledge sharing

YOUR SKILLS MATTER

Communication & Customer Focus – You communicate clearly, confidently, and professionally, even in high-pressure situations, with a strong customer-first mindset
Problem Solving & Analytical Thinking – You are detail-oriented, able to connect the dots, and skilled at identifying root causes and effective solutions
Resilience & Adaptability – You remain composed under pressure, manage expectations effectively, and handle challenging situations with confidence
Global Mindset – You are comfortable supporting customers across multiple countries and cultures, adapting your approach as needed
Technical & Product Knowledge – You bring experience working with customer service tools and systems, with strong knowledge of products, services, and processes as a plus
Flexibility – You are available to work a flexible schedule, including Monday through Sunday and public holidays, to support continuous operations

WHAT WE OFFER

Comprehensive Benefits Package – Enjoy medical, dental, vision, life insurance, short- and long-term disability, and a 401(k)-retirement plan
Paid Time Off – Vacation, sick leave, and company holidays to support a healthy work-life balance
Bonus Plan – Participate in a performance-based bonus structure tied to individual and company goals
Career Growth Opportunities – Develop your career within a growing, global organization
Hybrid Work Format – Benefit from a flexible 4/1 hybrid work schedule, where applicable
Employee Rental Discounts – Access exclusive rental rates for you and your family

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!