The IT Operations Support Specialist will assist in the planning, development, and day-to- day 
operations. This will include the installation, repair and upgrade services of Information Technology 
systems equipment at all sites and any other technology-related duties as assigned. They will be 
responsible for providing escalation support to the Tech Support Specialists. The IT Operations Support 
Specialist will also provide project management of various Information Technology projects. This will
include working closely with both Field Operations and Construction teams to plan and provide IT 
support for all field related projects. The position will require the ability to move projects forward in a 
fast paced environment. 
 

Duties and Responsibilities
• The IT Operations Support Specialist is responsible for intake requests for IT Support on projects 
from department heads, Field Operations Team and Construction Team
• Responsible for working with contractors and vendors for technology systems repair and new 
construction projects
• Will work with IT Team and external consultants to ensure effective support for large-scale
projects
• Will help with internal IT related projects
• Provide escalation support of day-to-day IT Operations
• Responsible for developing knowledge-based documentation
• Responsible for the documentation of equipment before deployment
• Responsible for ensuring networking equipment installation for new construction is installed 
according to company standards
• work with IT Team to plan systems and equipment upgrades, and project manage projects as 
assigned
• assist management with placing orders with the IT Purchasing team for all project related orders
as needed
• Perform on-site information technology evaluations and installations
• Responsible for clearly communicating and reviewing assigned projects with staff and leadership
• provide on-the-job instruction in customer relations and project management techniques
• Responsible for testing new hardware for system functionality and compatibility as requested
• Responsible for providing system health reports, system access reports and others as requested

Minimum Qualifications & Requirements
• A minimum of five (5) years experience in Project Management.
• A minimum of five (5) years experience in the support of Information Technology Systems;
• Experience with UniFi, AWS , Fortinet switches & Fortigate, Cato, Azure & Intune

Knowledge, Skills, or Abilities
• Extensive knowledge and experience with low voltage wiring, networking, VLAN, WLAN and 
related information technology systems
• Extensive familiarity with a variety of types of information technology systems equipment,
configuration and deployment processes
• Excellent knowledge of and experience in handling escalations of IT Support-related issues
• Knowledge of project management best practices; project scope, Agile project management, 
change requests, ISO 10006, key performance indicators (KPIs), project cost accounting
• Excellent Technical skills such as programming/application integration support, network 
configuration and server administration
• Ability to handle high stress situations
• Ability to handle fast paced high-demand environment 
• Organize, manage and plan for a complex organization with a variety of critical responsibilities;
• interact successfully with senior staff and managers in pressure filled situations such as 
presentations and special project
• Must have excellent communication skills including the ability to communicate relevant risks 
and mitigation options in both written and verbal form
• Ability to analyze complex systems and situations in high stress environment
• Ability to work with little oversite and deliver projects and support ontime
• Organizational, Time Management and Project Management skills a MUST

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!