Lead IT - Operations & Support (f/m/d)

  • Full-time
  • Department: IT Operations
  • Job Location: Stuttgart

Company Description

SIGNA Sports United (“SSU”) is a NYSE (New York Stock Exchange) listed specialist online sports retail company based in Berlin, Germany. We own companies and brands in various sports including bikes, tennis, outdoor and team sports. We sell equipment and apparel via our 100 own online stores, collaborate with 500+ independent brick and mortar shops, and partner with over 1000 sports brands. Together we serve 7+ million customers around the world.

About the Tech & Data team: More than 3000 tech-focused professionals work for SIGNA Sports United around the world. We play a key role in empowering our businesses to be leaders in the digital age. We are an agile, diverse, talented, and enthusiastic team. Our locations are varied with some based alongside the businesses across Germany and the US and others at our tech hub in Barcelona, Spain.

Job Description

Job Objective:

Managing central IT / Tech topics in a global group:

  • Designing, implementing, managing and controlling standardized IT processes incl. KPI monitoring, reporting and escalation.
  • Ensure reliable and secure operation as well as further development of central IT infrastructure & services with highly responsive support.
  • Management of three Team Leads.

You and your teams…

  • Provide the IT environment for our group: managing the global IT infrastructure and taking responsibility for our IT workplaces, data centres and networks.
  • Design and implement a group-wide IT infrastructure management for platform-based provision and operation of core IT infrastructures such as servers & storage, network, workplace, data server and backup.
  • Design and implement SIGNA Sports United’s IT service management based on common standards and best practices in a globally operating group.
  • Implement and control standardized IT processes such as Change & Release-, Incident-, IT Asset- or Continuity management.
  • Introduce overarching key performance indicators and the associated reporting for the entire operational services area.
  • Drive continuous development of IT services and infrastructures.
  • Manage critical incidents and changes centrally.
  • Are responsible for the global IT Service Desk and for the compliance and further development of the IT Service Management processes.
  • Implement / build a comprehensive IT asset management system.
  • Make “make or buy” decisions and are committed to developing global service, support and sourcing concepts for the IT infrastructure.
  • Are the single point of contact for all workplace-related topics across the group.
  • Review, plan, and coordinate disaster recovery exercises to ensure the effectiveness of emergency preparedness measures.
  • Will monitor and report agreed on availabilities and optimize procedures and processes to ensure and restore the availability and will be responsible for follow-up on major incidents, problem analysis and resolution, and follow-up on problem management actions.


This role is for you when you…

  • Have 10+ years in IT, strong track record in IT service management and IT operation, infrastructure services & management, IT governance & compliance and process management.
  • Have 5+ years of leadership experience, having led and ideally built international teams within the IT Service Management and IT Infrastructure area.
  • Are knowledgeable and experienced with common standards and best practices such as COBIT, ITIL, etc.
  • When you have worked with teams (companies, business units) across borders.
  • Are pragmatic and hands-on and enjoy being actively involved in building up a company's operational services.
  • Are fluent in English (fluency in German is a plus; additional language skills are a “nice to have”).
  • Have strong communication skills, and a confident and persuasive communication style.
  • Passion for Sports and Tech is very welcomed.

Additional Information

We value diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All hiring decisions are based on qualifications, merit and business needs.

At SIGNA Sports United we believe our team spirit burns brightest when we are together. We also believe in flexible working models. Therefore, we offer you the opportunity to work and collaborate in any of our offices in the country where you are employed. However, this is a hybrid role.

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