SHAPE is a strategic ecosystem of companies including Flow International, KMT Waterjet, H20 Jet, AquaDyne, Advanced Pressure Systems (APS), Aquarese, TOPS Waterjet; Shape Mined Material; and Shape Process Automation.  Collectively, we provide an extensive portfolio of manufacturing process solutions to customers around the world. The core technology of SHAPE was founded in high-pressure waterjet cutting, cleaning, and surface preparation.

We work together to develop intellectual properties that drive progress and raise the bar in service excellence, we set the standard for integrity, professionalism, and inclusiveness to meet the challenges of rapidly evolving industries. Tomorrow’s customers will require more innovative solutions, we continue to push the envelope in developing advanced technologies and digital tools to solve manufacturing challenges at the pace and scale of the markets we serve.

 Who are we looking for?

As SHAPE continues to develop into exciting new markets, we welcome like-minded professionals who share our excitement and optimism for the future. Operating across multiple disciplines, we have ample opportunity for you to grow your career in our organization.

SHAPE believes their success lies in the talented people that work in their organization! Our philosophy is of community and a place where people can belong, thrive and succeed! We pride ourselves on being cultural champions of our brand and values.

What makes our team passionate about working for SHAPE?

SHAPE is invested in providing constant learning and development opportunities and offers competitive salaries and comprehensive benefits packages. We are a multinational, highly technical, and innovative company that provides global career opportunities.  We seek creative ways to improve continuously. Collaboration and teamwork define the way we work. We are always looking for team members that want to be ahead of the curve, using the latest technologies to apply in every way we do business. Our employees are dynamic, highly talented, and enjoy working in a fast-paced environment.

We encourage you to look into employment opportunities at Shape Technologies Group.  Let’s build something together.

Responsible for all IT-related issues and daily user IT activities of the KMT North America business unit and KMT global users with support to overlapping time zones. Implements and maintains SHAPE-wide and site-specific IT systems and tools for KMT NA, Europe, and Shape Global. Follows established operating policies and procedures to mitigate risk. Familiar with various concepts, practices, and procedures at KMT North America and the Shape Technologies Group. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks; a wide degree of creativity, good communication, and attitude.

Major Duties and Responsibilities

• Provides technical support to end users
• Track all IT issues and requests using the IT Service Desk System; Ensure that all Service Desk requests receive fast and effective responses and that all requests for assistance are resolved, escalated correctly, and that users are always apprised of the progress of their request.
• Responsible for Active Directory and Application-Level account provisioning and management
• Monitor all local and cloud-hosted IT systems including core business applications like Windows, Office, and ERP systems at KMT North America, including monitoring IT service desk globally.
• Add sub-components and upgrades such as memory, network cards, and drives to computers and peripheral devices.
• Install, support, and maintain applications such as Office suites, backup software, anti-virus products, in-house applications, communication programs, and other business software.
• Manage Windows-based desktop/server environment with Active Directory, Office, and line of business applications such as QAD, PDM, and various other in-house developed applications.

Knowledge, Skills, and Abilities:

• Expert knowledge of Windows OS and M365 Applications including Office 365, Teams, SharePoint, OneDrive, and other core Microsoft technologies.
• Solid knowledge of iOS devices
• Solid knowledge of network, server, and system architectures and diverse hardware and software platforms is required (incl. technical knowledge in Microsoft Server OS, Azure AD, Intune, and System Center Management tools)
• Solid project management and organizational skills.
• Must be able to perform at a high level, all tasks pertaining to IT operational support tasks and activities for a complex networked environment, including but not limited to desktops, laptops, storage, operating systems, business applications, telephony, wireless access, mobile devices, and related appliances/peripherals.
• Result-oriented and a demonstrated ability to continually prioritize tasks, and work under pressure with sensitivity to deadlines.
• Must have a customer focus, friendly manner, and good communication skills, including oral and written communication, timely response, and feedback, with ongoing updates to management and team members.
• Experience performing support to remote users and systems using tools like RDP and TeamViewer.
• Must be able to support and travel, if necessary.
• Must be able to work a flexible work schedule to accommodate after-hours projects as needed.
• This position is not a remote work position. 

Education/Experience and/or Training:

• Requires IT education or equivalent work experience
• Minimum of 3 Years of IT experience in similar positions.  A 4-year degree can be used in lieu of work experience
• Project Management experience a plus.
• Industry-recognized technical certifications a plus

• 13 Paid Holidays
• 3 Weeks of PTO accrued annually
• Hybrid
• Health, Dental, and VIsion Coverage
• 401(k) Plan with company match

Shape Technologies Group and our companies operate as an equal opportunity employer.  Per regulations, any reasonable accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities will be provided.  If you require disability related accommodations, please inform Human Resources.  All personal information that is collected will remain private and confidential.