At Flow International Corp (Flow), a SHAPE company, we’re devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success.  

The Flow difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, Flow team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers’ visions into reality.

What it’s Like to Work Here.

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What We Offer.

In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, life insurance, paid disability insurances, education reimbursement and more.

Wage Information:

$75,000 to $90,000 annually

General Purpose:

Provide advanced levels of troubleshooting and technical support for customers and all global FSE’s in critical system down situations.  Responsible for escalation processes between on-site Field Service Engineers and Aftermarket Engineering Team.  Provide on-site, advanced levels of technical support to customers with the installation and service of Flow’s equipment and ensure successful performance of the company’s products/systems in the field. Train and support Field Service Engineers to assist in increasing their effectiveness and abilities. 

Major Duties and Responsibilities:

• Resolve customer issues that cannot be resolved by Lead Technical Support Engineers and ensure adequate escalation of customer issues.
• Provide the highest, most advanced level of support for FSE’s and others in addressing field problems that extend beyond the FSE’s abilities to address.
• Assist in the development of FSE team skills in the field to drive first time fix rate improvements.
• Ensure product defects are corrected in a timely manner to ensure FSE is able to complete tasks in allotted time frame.
• Create white paper and system updates to ensure the FSE teams are up to date on potential issues with systems in the field.
• Write Technical Service Alerts as needed for release in Knowledge Base.
• Ensure product defects are accurately identified, reported, and communicated to Aftermarket Engineering Teams.
• Manage critical customers, providing day to day support of the customers’ Flow products.
• Document and record all critical data and defects in a timely manner ensuring containment and resolution is attained.
• Analyzes, classifies, tracks, investigates, researches, and resolves all assigned support/service problems and issues in a timely, effective manner.
• Train FSE’s on new and legacy product in the field and in the classroom.
• Install Engineered to Order (ETO) systems as required per the ETO team.
• Visit customer locations on occasion to resolve customer performance issues.

• Complete all required administrative documentation in a timely manner.
• Provide regular services status and indicator reports as required.

• Adhere to company RMA policy and documentation of customer identified system defects.
• Perform other duties as required.

Knowledge, Skills and Abilities:

• Proven skills in accomplishing goals on time, particularly while working with others.
• Comprehensive knowledge of company products preferred.
• Proven knowledge of company processes, organizations, and systems preferred.
• Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills.
• Ability to travel on short notice for periods greater than one week and provide for business expenses.
• High level of interpersonal skills to work effectively with others and to resolve stressful situations.
• Strong oral and written communication skills.
• Positive attitude and ability to build strong customer relations.
• Demonstrated ability for innovative/creative thinking.
• Strong analytical skills.

Supervisory Responsibility:

None

Education and/or Training:

• AA degree in Electronics, Robotics or Mech. Eng. or a minimum of 2 years college/technical school training.
• 5 years Field Engineering experience with FLOW or related work experience.
• Minimum of 1 year training, mentoring, guiding FLOW FSE’s or others.
• Experienced in CNC programming, (Allen Bradley 9 Series Controllers, preferred).

No Recruiters Please!

Shape Technologies Group and our companies operate as an equal opportunity employer.  Per regulations, any reasonable accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities will be provided.  If you require disability related accommodations, please inform Human Resources.  All personal information that is collected will remain private and confidential. 

 We thank all applicants for their interest; however only those selected for an interview will be contacted.