Field Service Technician

  • Full-time

Company Description

Who is Shape?

SHAPE is a strategic combination of companies including Shape Process Automation - Tech-Con; Flow International, KMT Waterjet, H20 Jet, AquaDyne, Advanced Pressure Systems (APS), Aquarese, TOPS Waterjet; and Shape Mined Material.  Collectively, we provide an extensive portfolio of manufacturing process solutions to customers around the world. The core technology of SHAPE was founded in high pressure waterjet cutting, cleaning, and surface preparation.

We work together to develop intellectual properties that drive progress and raise the bar in service excellence, we set the standard for integrity, professionalism, and inclusiveness to meet the challenges of rapidly evolving industries. Tomorrow’s customers will require more innovative solutions, we continue to push the envelope in developing the advanced technologies and digital tools to solve manufacturing challenges at the pace and scale of the markets we serve.

 Who are we looking for?

As SHAPE continues to develop into exciting new markets, we welcome like-minded professionals who share our excitement and optimism for the future. Operating across multiple disciplines, we have ample opportunity for you to grow your career in our organization.

SHAPE believes their success lies in the talented people that work in their organization! Our philosophy is of community and a place where people can belong, thrive and succeed! We pride ourselves on being cultural champions of our brand and values.

What sets Shape apart from other companies?

SHAPE is invested in providing constant learning and development opportunities and offers competitive salaries and a comprehensive benefits packages. We are a multinational, highly technical and innovative company that provides global career opportunities.  We seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We are always looking for team members that want to be ahead of the curve, using latest technologies to apply in every way we do business. Our employees are dynamic, highly talented and enjoy working in a fast-paced work environment.

We encourage you to look into employment opportunities at Shape Technologies Group.  Let’s

Job Description

Job Purpose

As a field service technician you will be required to travel to and from customer locations (Eastern Canada)  to service  Ultra High Pressure Waterjet Cutting systems, to ensure the successful performance of the company's products and systems in the field. 

Duties and Responsibilities                                           

  • Assist with technical support to customers on the operation, troubleshooting, part identification, and repair of waterjet systems at customer’s location and via telephone correspondence, email, etc.
  • Complete administrative documentation in a timely manner.
  • Maintain custodial care of and on-going accurate count of all assigned tools and parts inventory.
  • Adhere to company RMA policy and documentation of customer identified system defects.
  • Assist in maintaining an up to date document library for SHAPE products, to include drawings, manuals, specifications, and other relevant technical documentation.
  • Provide assistance to customer service by determining parts required by a customer.
  • Assist with establishing and maintaining a positive relationship with distributors and customers.
  • Travel to customer locations on short notice, often outside normal business hours and for extended periods of time.  Overall travel may exceed 70%.
  • Attend training classes on system installation and pump maintenance.
  • Perform routine maintenance on equipment.
  • Perform other duties as required.

Knowledge, Skills and Abilities

  • Positive attitude, initiative and dependability
  • Some aptitude in electrical, mechanical, hydraulic and pneumatics
  • Some aptitude in computer electronics
  • Familiar with Windows, Word and Excel, and other relevant software.  Good keyboarding skills.
  • Willingness to grow interpersonal relationship skills.
  • Excellent written and verbal communication skills.
  • Demonstrated ability for innovative/creative thinking. 
  • Good organizational skills.
  • Ability to learn general diagnostic and troubleshooting techniques
  • Ability to quickly learn the company products and parts.
  • Ability to travel internationally, including USA.

Qualifications

  • Experience in mechanical, hydraulic and/or electrical is an asset
  • Experience in CNC machine tools and programming is an asset
  • Experience operating a Waterjet Cutting System or working with UHP components is an asset
  • Must have valid driver’s license
  • Must have valid passport

Equipment Used

  • Standard office equipment
  • Hand tools
  • Machine tools
  • Laptop computer

Qualifications

Qualifications

  • Experience in mechanical, hydraulic and/or electrical is an asset
  • Experience in CNC machine tools and programming is an asset
  • Experience operating a Waterjet Cutting System or working with UHP components is an asset
  • Must have valid driver’s license
  • Must have valid passport

Equipment Used

  • Standard office equipment
  • Hand tools
  • Machine tools
  • Laptop computer

Additional Information

Shape Technologies Group and our companies operate as an equal opportunity employer.  Per regulations, any reasonable accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities will be provided.  If you require disability related accommodations, please inform Human Resources.  All personal information that is collected will remain private and confidential. 

 We thank all applicants for their interest; however only those selected for an interview will be contacted