At Flow International Corporation - we’re devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success. 

The Flow difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, Flow team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers’ visions into reality.

What it’s Like to Work Here.

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast-paced and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What We Offer.

In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, life insurance, paid disability insurances, education reimbursement and more.

General Purpose:

The Aftermarket Account Manager is responsible for building and managing relationships with Key Accounts.  The role is responsible for the direct sell and support of Flow aftermarket products and services.  Responsible for growing business by selling appropriate Flow products and services, and developing strong customer satisfaction.  The Aftermarket Account Manager is responsible for managing contract deliverables with those customers enrolled in Flow’s preventative maintenance programs. Primary tasks will be speaking with customers and tracking their program lifecycle(s) and supporting these customers by providing technical insight and escalation as well as basic parts shipments and coordination

Major Duties and Responsibilities:

·       Make outbound sales calls to help retain & recapture AM customers and grow market share.

·       Assesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities.

·       Develops sales opportunities by researching and identifying potential accounts from installation information; soliciting new accounts; building rapport;.

·       Develops accounts by analyzing the customer's buying history; suggesting related and new items

·       Updates and maintains CRM database with account and contact information.

·       Provides timely response to inquiries regarding production, assembly, accounting and shipping concerns.

·       Function as liaison between customers and Flow International associates to facilitate completed delivery.

·       Updates job knowledge by studying new product descriptions; participating in educational opportunities. 

·       Perform all or some of the sales function for specified prospects (i.e., initial call, application analysis, company and product presentations,).

·       Provide sales and marketing feedback to appropriate FLOW personnel (i.e., competitive information to market research, etc.).

·       Responsible for helping the customer care team meeting annual, quarterly and monthly business goals.

Knowledge, Skills and Abilities:

·       Intermediate level of analytical ability where problems are complex.

·       Strong oral and written communication skills.

·       Ability to work independently.

·       High level of interpersonal skills to work effectively with others, solicit input from customers, and obtain cooperation from associates in other departments.

·       Innovative/creative thinking.

·       Familiarity with Flow International Corporation parts/equipment preferred.  May be acquired through participate in Technical Service maintenance training course (training performed in-house).

Education and/or Training:

·       BS in Engineering, Sales/Marketing or Business, or equivalent of experience and education that provides required knowledge, skills and abilities.

·       Proven ability to close business via phone.

·       Working knowledge of MS Office suite applications.

No Recruiters Please!

Shape Technologies Group and our companies operate as an equal opportunity employer.  Per regulations, any reasonable accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities will be provided.  If you require disability related accommodations, please inform Human Resources.  All personal information that is collected will remain private and confidential. 

 We thank all applicants for their interest; however only those selected for an interview will be contacted.