At Shape Technologies Group (SHAPE) we’re devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success. SHAPE is a strategic ecosystem of companies including Advanced Pressure Systems (APS), Flow International, Dynamic Robotic Solutions (DRS), KMT Waterjet, H20 Jet, AquaDyne, Tech-Con Automation, Aquarese, Projet System and TOPS. Collectively, we provide an extensive portfolio of manufacturing process solutions to customers around the world.

Spanning 100 countries and a broad array of industries, SHAPE is expanding its reach through a growing number of direct and indirect channels. By partnering with our customers, we become integral to the successful design and manufacture of their next-generation products. We continually scour the globe for new, industry-leading technologies to add to our differentiated portfolio of offerings and grow our customer base. Our vision is to become the preeminent advanced process solutions partner handling the highly engineered products of tomorrow.

Who are we looking for?

As SHAPE continues to develop into exciting new markets, we welcome like-minded professionals who share our excitement and optimism for the future. Operating across multiple disciplines, we have ample opportunity for you to grow your career in our organization.

SHAPE believes their success lies in the talented people that work in their organization! Our philosophy is of community and a place where people can belong, thrive and succeed! We pride ourselves on being cultural champions of our brand and value

**This position is located in Baxter Springs, Kansas

**Relocation Assistance will be considered on a case by case basis. 

The Field Service Technician will provide customers with first rate field service and installation of their waterjet units, phone based technical support, preventive maintenance repairs, and field training for the high-pressure intensifiers, including their ancillary equipment.

Light office duties that include accurate record keeping, basic computer knowledge, and effective organizational skills are required.

Major Duties and Responsibilities:

• Provide troubleshooting and repair service for waterjet equipment.
• Respond to customer inquiries in person, via telephone and email.
• Provide extensive training in the safety, operation, and maintenance of waterjet equipment.
• Process documentation of all activities relating to customer inquires or field service.
• Assist in the development of new products and emerging technologies.
• Be an effective liaison with Engineering and Sales departments regarding customer feedback and new product development.
• Process requests for replacing defective components in compliance with KMT warranty.
• Assist other service technicians in their territories with service.
• This position requires 70% travel from the company’s headquarters to customer sites, sometimes with limited notice.
• When not out in the filed you will assist customers with phone support at the company’s headquarters.
• Perform other duties as required.

Knowledge, Skills and Abilities:

• Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills required.
• General diagnostic and troubleshooting capabilities.
•  Independent judgment to analyze and solve technical problems.
• Familiar with Windows, Word and Excel, and other relevant software.  Good keyboarding skills.
• Excellent interpersonal relationship skills and ability to professionally manage and resolve stressful situations.
• Excellent written and verbal communication skills.
• Positive attitude, initiative and dependability
• Demonstrated ability for innovative/creative thinking. 
• Good organizational skills.
• Ability to work independently with minimal supervision.
• Ability to quickly learn the company products and parts.
• Ability to travel 70% or more for on-site work.  

Education/Experience and/or Training:

Two years Technical or Associates Degree minimum or combination of education and experience

Preferred B.S. in Mechanical or Electrical Engineering or combination of education and experience

Field Experience a plus.

All Shape Technology Group of Companies operate as an equal opportunity employer. Per regulations, any reasonable accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities will be provided. If you require disability related accommodations, please inform Human Resources. All personal information that is collected will remain private and confidential. We thank all applicants for their interest; however only those selected for an interview will be contacted.  Our information will be kept confidential according to EEO guidelines.

We thank all applicants for their interest; however only those selected for an interview will be contacted.