Service Technician

  • Full-time

Company Description

Who is Shape?

SHAPE is a strategic combination of companies including Shape Process Automation - Tech-Con; Flow International, KMT Waterjet, H20 Jet, AquaDyne, Advanced Pressure Systems (APS), Aquarese, TOPS Waterjet; and Shape Mined Material.  Collectively, we provide an extensive portfolio of manufacturing process solutions to customers around the world. The core technology of SHAPE was founded in high pressure waterjet cutting, cleaning, and surface preparation.

We work together to develop intellectual properties that drive progress and raise the bar in service excellence, we set the standard for integrity, professionalism, and inclusiveness to meet the challenges of rapidly evolving industries. Tomorrow’s customers will require more innovative solutions, we continue to push the envelope in developing the advanced technologies and digital tools to solve manufacturing challenges at the pace and scale of the markets we serve.

 Who are we looking for?

As SHAPE continues to develop into exciting new markets, we welcome like-minded professionals who share our excitement and optimism for the future. Operating across multiple disciplines, we have ample opportunity for you to grow your career in our organization.

SHAPE believes their success lies in the talented people that work in their organization! Our philosophy is of community and a place where people can belong, thrive and succeed! We pride ourselves on being cultural champions of our brand and values.

What sets Shape apart from other companies?

SHAPE is invested in providing constant learning and development opportunities and offers competitive salaries and a comprehensive benefits packages. We are a multinational, highly technical and innovative company that provides global career opportunities.  We seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We are always looking for team members that want to be ahead of the curve, using latest technologies to apply in every way we do business. Our employees are dynamic, highly talented and enjoy working in a fast-paced work environment.

We encourage you to look into employment opportunities at Shape Technologies Group.  Let’s

Job Description

JOB SUMMARY:

To provide legendary customer service of SPA robotic systems in support of our customer expectations and SPA Corporate Mission and Goals.

Complete customer support of SPA equipment both at SPA and at customer sites across North America.  

 ESSENTIAL FUNCTIONS:

  • SPA 24-hour Hotline support
  • SPA daytime phone support
  • Robot preventative maintenance
  • SPA system preventative maintenance
  • Robot path programming
  • Robot mechanical troubleshooting and repairs
  • SPA system mechanical troubleshooting and repairs
  • Robot electrical troubleshooting and repairs
  • SPA system electrical troubleshooting and repairs
  • Robot software troubleshooting
  • SPA system software troubleshooting
  • Customer training
  • Maintaining excellent customer relations
  • Travel across North America

ADDITIONAL RESPONSIBILITIES:

  • Special projects as assigned by the Service Coordinator or Service Manager.

Reporting- Service Technicians will receive daily requirements from the Service Schedule and Service Coordinator. Administrative items, such as compensation, vacation scheduling, performance reviews, etc., will fall under the responsibility of the Service Manager.

 

Excellent written and verbal communication skills

Willingness to travel (must have valid drivers license)

General mechanical knowledge

General electrical knowledge

Programming and/or troubleshooting knowledge of Fanuc robots (other robot brand knowledge is a plus)

Computer skills including MS Office and basic DOS commands

“Whatever it takes” type of attitude

Qualifications

  • Excellent written and verbal communication skills
  • Willingness to travel (must have valid drivers license)
  • General mechanical knowledge
  • General electrical knowledge
  • Programming and/or troubleshooting knowledge of Fanuc robots (other robot brand knowledge is a plus)
  • Computer skills including MS Office and basic DOS commands
  • “Whatever it takes” type of attitude

Additional Information

Shape Technologies Group and our companies operate as an equal opportunity employer.  Per regulations, any reasonable accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities will be provided.  If you require disability related accommodations, please inform Human Resources.  All personal information that is collected will remain private and confidential. 

 We thank all applicants for their interest; however only those selected for an interview will be contacted