Technical Training Specialist

  • 23500 64th Ave S, Kent, WA 98032, USA
  • Full-time

Company Description

At Shape Technologies Group (SHAPE) we’re devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success. SHAPE is a strategic combination of companies including Flow International, Advanced Pressure Systems (APS),   KMT Waterjet, H20 Jet, Dynamic Robotic Solutions (DRS), Tech-Con Automation, Aquarese, Projet System and TOPS.  Collectively, we provide an extensive portfolio of manufacturing process solutions to customers around the world. The core technology of SHAPE was founded in high pressure waterjet cutting, cleaning, and surface preparation. Today, SHAPE’s offerings span automated assembly, material handling, software, process control, robotic motion systems, ultrahigh-pressure cutting and cleaning, aftermarket parts, and extensive support.

The SHAPE difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, SHAPE team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers’ visions into reality.

Spanning 100 countries and a broad array of industries, SHAPE is expanding its reach through a growing number of direct and indirect channels. By partnering with our customers, we become integral to the successful design and manufacture of their next-generation products. We continually scour the globe for new, industry-leading technologies to add to our differentiated portfolio of offerings and grow our customer base. Our vision is to become the preeminent advanced process solutions partner handling the highly engineered products of tomorrow.

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What it’s Like to Work Here.

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What We Offer.

In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, education reimbursement, charitable gift matching and more.

Job Description

Our ideal candidate will have some mechanical experience, be excited about training adults be able to create innovative, engaging learning experience for our employees and customers.  This is a position which will provide personal learning while training others.

General Summary:

Support the Training Center by providing a professional level of support and technical training to customer, employees, and service providers on the operation and maintenance of Flows UHP systems. Generate new innovative training content as Flow’s product line evolves.  Work is of a technical nature and requires frequent interaction with Sales, Marketing, Engineering, and Technical Service.

Major Duties and Responsibilities:

·       Instruct on capabilities, performance, optimization and increased utilization of Flow equipment.

·       Once trained - Perform demonstration cutting to specifications using UHP waterjets

·       Conduct training on the maintenance and operation of Flow equipment for customers and associates in groups of up to 15 people.

·       Once trained - Program complex, 3-D Cad based 5-axis programs.  Be able to cut precision 2, 3 and 5-axis parts using waterjet technology.

·       Create custom application programs for customers.

·       Direct flow of work to maximize efficiency of training center resources and equipment, and personnel.

·       Instruct customers on capabilities, performance, optimization and increased utilization of their equipment.

·       Plan & conduct applications, operator and maintenance training classes for customers, associates.

·       Provide training, applications support and basic troubleshooting for customer (over the phone & at customer site) as needed.

·       Will create training curriculum in PowerPoint and other types of demonstration programs.

·       Maintain Training Center classrooms, equipment and work area to world class standard.

·       Complete Service records, contact reports, and other administrative documentation in a timely manner

·       Travel to customer locations for periods of greater than one week.

Qualifications

Knowledge, Skills and Abilities:

·       Ability to train, lead, & direct effectively in a team environment when manager is unavailable.

·       Comprehensive knowledge of Flow product lines preferred.

·       Demonstrated verbal presentation skills paired with excellent interpersonal and written communication skills

·       Demonstrated ability for creative thinking.

·       Exceptional organizational skills.

·       High level of analytical skills and the ability to solve technical problems with minimal supervision.

·       Ability to meet tight deadlines in a high stress environment.

·       Familiarity with multi-media devices including but not limited to PowerPoint, Camtasia, Learning Management System (LMS), video recording equipment and cameras.

        Ability to create curriculum targeting adult learners and the various learning styles

Education and/or Training:

·       High school diploma, or equivalent; minimum two (2) years of technical training or engineering degree preferred.

·       Two - four years of experience training customers or technicians on technical equipment.

·       Minimum 2 years experience in a training environment with development and delivery of training material to user groups

·       Familiar with computers utilizing Windows based programs and MS Office – PowerPoint and Word essential. Camtasia; Learning Management System (LMS) experience is preferred.

·       Basic knowledge of CNC programming of common controllers, CAD, & CAM is a plus.

·       Waterjet operation experience preferred

 

Additional Information

No Recruiters Please!

Shape Technologies Group and our companies operate as an equal opportunity employer.  Per regulations, any reasonable accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities will be provided.  If you require disability related accommodations, please inform Human Resources.  All personal information that is collected will remain private and confidential. 

 We thank all applicants for their interest; however only those selected for an interview will be contacted