Customer Service Representative

  • 23500 64th Ave S, Kent, WA 98032, USA
  • Full-time

Company Description

At Shape Technologies Group (SHAPE) we’re devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success. SHAPE is a strategic ecosystem of companies including Flow International, Advanced Pressure Systems (APS), Dynamic Robotic Solutions (DRS), KMT Waterjet, H20 Jet, Tech-Con Automation, Aquarese, Projet System and TOPS.  Collectively, we provide an extensive portfolio of manufacturing process solutions to customers around the world. The core technology of SHAPE was founded in high pressure waterjet cutting, cleaning, and surface preparation. Today, SHAPE’s offerings span automated assembly, material handling, software, process control, robotic motion systems, ultrahigh-pressure cutting and cleaning, aftermarket parts, and extensive support.

The SHAPE difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, SHAPE team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers’ visions into reality.

Spanning 100 countries and a broad array of industries, SHAPE is expanding its reach through a growing number of direct and indirect channels. By partnering with our customers, we become integral to the successful design and manufacture of their next-generation products. We continually scour the globe for new, industry-leading technologies to add to our differentiated portfolio of offerings and grow our customer base. Our vision is to become the preeminent advanced process solutions partner handling the highly engineered products of tomorrow.

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What it’s Like to Work Here.

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What We Offer.

In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, education reimbursement, charitable gift matching and more.

Job Description

General Purpose:

Reporting to the Customer Service Lead, the Customer Service Representative will perform the duties and responsibilities of quoting, order processing, and shipment tracking to drive customer satisfaction. 

Major Duties and Responsibilities:

·         Expedite, process and input customer orders by exercising approved authority within given guidelines/policies to insure completed delivery of customer orders.

·         Assists with the processing and troubleshooting e-commerce orders and various web-based requests.

·         Provides timely response to inquiries regarding production, assembly, accounting, and shipping concerns.

·         Reports detailed customer notes and trouble tickets via internal CRM tool.

·         Maintain customer records and files.

·         Function as liaison between customers and Flow International associates to facilitate quick resolutions of customer requirements or concerns.

·         Provide software registration assistance for customers.

·         Work with Technical Services to help provide part numbers for basic consumable parts to customers who request them.

·         Actively participate in aftermarket sales, including making outbound calls and providing promotional information to customers.

·         Responsible for helping the customer care team meeting annual, quarterly, and monthly business goals.

Qualifications

Knowledge, Skills and Abilities:

·         Relentless customer advocate, experienced in finding solutions to improve relationships and drive growth

·         Intermediate level of analytical ability where problems are complex.

·         Strong verbal and written communication skills.

·         Ability to work independently.

·         High level of interpersonal skills to work effectively with others, solicit input from customers, and obtain cooperation from associates in other departments.

·         Innovative/creative thinking.

·         Quick learner able to adapt quickly while in learning mode.

·         Ability to work remotely in a home office when required.

Education and/or Training:

·         High school graduate or equivalent training.

·         Minimum of two (2) years of experience in a customer service role

·         Familiarity with various computer systems, web-based programs, and phone experience.

Additional Information

No recruiters please!

Shape Technologies Group and our companies operate as an equal opportunity employer.  Per regulations, any reasonable accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities will be provided.  If you require disability related accommodations, please inform Human Resources.  All personal information that is collected will remain private and confidential. 

 We thank all applicants for their interest; however only those selected for an interview will be contacted