At Shape Technologies Group (SHAPE) we’re devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success. SHAPE is a strategic combination of companies including  Flow International, H20 Jet, Dynamic Robotic Solutions (DRS), KMT Waterjet,  AquaDyne, Advanced Pressure Systems (APS), Tech-Con Automation, Aquarese, Projet System and TOPS.  Collectively, we provide an extensive portfolio of manufacturing process solutions to customers around the world. The core technology of SHAPE was founded in high pressure waterjet cutting, cleaning, and surface preparation. Today, SHAPE’s offerings span automated assembly, material handling, software, process control, robotic motion systems, ultrahigh-pressure cutting and cleaning, aftermarket parts, and extensive support.

The SHAPE difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, SHAPE team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers’ visions into reality.

Spanning 100 countries and a broad array of industries, SHAPE is expanding its reach through a growing number of direct and indirect channels. By partnering with our customers, we become integral to the successful design and manufacture of their next-generation products. We continually scour the globe for new, industry-leading technologies to add to our differentiated portfolio of offerings and grow our customer base. Our vision is to become the preeminent advanced process solutions partner handling the highly engineered products of tomorrow.

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What it’s Like to Work Here.

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What We Offer.

In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, education reimbursement, charitable gift matching and more.

General Purpose:

The Intercompany Customer Service Representative will perform duties such as sales order entry, inter-company RMA’s – processing and entry, and inter-company order coordination. Will work closely with purchasing, intercompany departments and companies. 

Major Duties and Responsibilities:

• Process, expedite and input inter-company customer sales orders; ensure completed delivery of the order.

• Provide quotes to intercompany customers.

• Provides timely response to inquiries regarding parts lead time, availability and date orders will ship.

• Handle inquires and troubleshoot intercompany customer issues.

• Adhere to company RMA process and maintain RMA files.

• Other duties as assigned to support team and company.

Knowledge, Skills and Abilities:

• Excellent phone communication skills, creating a friendly and persuasive atmosphere that results in positive results.

• Computer literate, MS Office applications.  Accurate data entry a must.

• Intermediate level of analytical ability where problems are complex.

• Strong verbal and written communication skills.

• Highly organized self-starter, goal oriented with the ability to work independently.

• High level of interpersonal skills to work effectively with others, solicit input from intercompany customers, and obtain cooperation from associates in other departments.

• Innovative/creative thinking.

• Focused – performs work with a sense of urgency.

Education and/or Training:

• High school graduate or equivalent training.

• Minimum of one year (1) entering customer orders in a customer service position. 

• Intermediate level – MS Office applications

• Data entry and general administrative experience required.

No recruiters please!

Shape Technologies Group and our companies operate as an equal opportunity employer.  Per regulations, any reasonable accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities will be provided.  If you require disability related accommodations, please inform Human Resources.  All personal information that is collected will remain private and confidential. 

 We thank all applicants for their interest; however only those selected for an interview will be contacted.