Field Service Engineer (Various locations)

  • 23500 64th Ave S, Kent, WA 98032, USA
  • Full-time

Company Description

At Shape Technologies Group (SHAPE) we’re devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success. SHAPE is a strategic combination of companies including Flow International,  H20 Jet, Dynamic Robotic Solutions (DRS), KMT Waterjet,  AquaDyne, Advanced Pressure Systems (APS), Tech-Con Automation, Aquarese, Projet System and TOPS.  Collectively, we provide an extensive portfolio of manufacturing process solutions to customers around the world. The core technology of SHAPE was founded in high pressure waterjet cutting, cleaning, and surface preparation. Today, SHAPE’s offerings span automated assembly, material handling, software, process control, robotic motion systems, ultrahigh-pressure cutting and cleaning, aftermarket parts, and extensive support.

The SHAPE difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, SHAPE team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers’ visions into reality.

Spanning 100 countries and a broad array of industries, SHAPE is expanding its reach through a growing number of direct and indirect channels. By partnering with our customers, we become integral to the successful design and manufacture of their next-generation products. We continually scour the globe for new, industry-leading technologies to add to our differentiated portfolio of offerings and grow our customer base. Our vision is to become the preeminent advanced process solutions partner handling the highly engineered products of tomorrow.

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What it’s Like to Work Here.

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What We Offer.

In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, education reimbursement, and more.

Job Description

General Purpose:

To provide a highly professional level of technical support to  customers in conjunction with the service of Flow International Corporation's waterjet cutting and surface preparation systems and to ensure the successful performance of the company's products and systems in the field.  Works independently with little supervision.

 

Major Duties and Responsibilities:

·         Provide technical support to customers on the operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via telephone correspondence, fax, etc.

·         Complete administrative documentation in a timely manner.

·         Adhere to company RMA policy and documentation of customer identified system defects.

·         Assist in maintaining an up to date document library for Flow products, to include drawings, A-sheets, manuals, specifications, and other relevant technical documentation.

·         Provide assistance to customer service by determining parts required by a customer.

·         Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow.

·         Travel to customer locations on short notice, often outside normal business hours and for extended periods of time.  Overall travel may exceed 70%.

·         At the discretion of Flow International, FSE may need to be on call status which requires responding in a timely manner to customers for after hour and holiday support.

·         Perform routine maintenance on equipment, and assist in establishing preventative maintenance schedules with customer

·         Perform other duties as required.

Qualifications

Knowledge, Skills and Abilities:

·         Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills required.

·         General diagnostic and troubleshooting capabilities.

·         Independent judgment to analyze and solve technical problems.

·         Familiar with Windows, Word and Excel, and other relevant software.  Good keyboarding skills.

·         Excellent interpersonal relationship skills and ability to professionally manage and resolve stressful situations.

·         Excellent written and verbal communication skills.

·         Positive attitude, initiative and dependability

·         Demonstrated ability for innovative/creative thinking. 

·         Good organizational skills.

·         Ability to work independently with minimal supervision.

·         Ability to quickly learn the company products and parts.

·         Ability to travel internationally, including Canada.

Education/Experience and/or Training:

·         AA degree in Electronics, Robotics or Mech. Eng. or a minimum of 2 years college/technical school training.

·         Minimum of 2 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools or other relevant capital equipment. Strong preference for recent training or experience with microprocessor control systems.

·         Experienced in CNC programming

 

Additional Information

No Recruiters Please!

Shape Technologies Group and our companies operate as an equal opportunity employer.  Per regulations, any reasonable accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities will be provided.  If you require disability related accommodations, please inform Human Resources.  All personal information that is collected will remain private and confidential. 

 We thank all applicants for their interest; however only those selected for an interview will be contacted