Field Service Engineer (Western Canada - BC, Alberta, etc.)

  • Full-time

Company Description

Who is Shape?

SHAPE is a strategic ecosystem of companies including Flow International, KMT Waterjet, H20 Jet, AquaDyne, Advanced Pressure Systems (APS), Aquarese, TOPS Waterjet; Shape Mined Material; and Shape Process Automation.  Collectively, we provide an extensive portfolio of manufacturing process solutions to customers around the world. The core technology of SHAPE was founded in high pressure waterjet cutting, cleaning, and surface preparation.

We work together to develop intellectual properties that drive progress and raise the bar in service excellence, we set the standard for integrity, professionalism, and inclusiveness to meet the challenges of rapidly evolving industries. Tomorrow’s customers will require more innovative solutions, we continue to push the envelope in developing the advanced technologies and digital tools to solve manufacturing challenges at the pace and scale of the markets we serve.

 Who are we looking for?

As SHAPE continues to develop into exciting new markets, we welcome like-minded professionals who share our excitement and optimism for the future. Operating across multiple disciplines, we have ample opportunity for you to grow your career in our organization.

Shape believes their success lies in the talented people that work in their organization! Our philosophy is of community and a place where people can belong, thrive and succeed! We pride ourselves on being cultural champions of our brand and values.

What sets Shape apart from other companies?

SHAPE is invested in providing constant learning and development opportunities and offers competitive salaries and a comprehensive benefits packages. We are a multinational, highly technical and innovative company that provides global career opportunities.  We seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We are always looking for team members that want to be ahead of the curve, using latest technologies to apply in every way we do business. Our employees are dynamic, highly talented and enjoy working in a fast-paced work environment.

We encourage you to look into employment opportunities at Shape Technologies Group. 

Let’s build something together!

Job Description

This position is for Western Canada - Open to locations in Western Canada - BC, Alberta, etc.

Who You Are?

Our remote Field Service Engineers, provide a highly professional level of technical support to customers in conjunction with the installation and service of our waterjet cutting and surface preparation systems and ensure the successful performance of the company's products and systems in the field. These positions work independently with little supervision.

Major Duties and Responsibilities:

  • Plan and supervise customers in the execution of field installations of Flow equipment.
  • Provide technical support to customers on the installation, operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via telephone correspondence, fax, etc.
  • Submit completed service records and contact reports weekly. Complete expense reports accurately and submit for re-reimbursement no later than Monday of every week. Complete timecards by Friday before the pay period ends. Check in with the home office twice daily. Complete all other administrative documentation in a timely manner.
  • Develop curriculums and syllabuses and conduct operation, programming, application and maintenance training classes and seminars, both in-house and at customer sites, on Flow equipment.
  • Conduct warranty evaluations and failure analysis, directing effective and accurate information to engineering and other relevant departments, of all problem trends.
  • Assist in maintaining an up to date document library for Flow products, to include drawings, A-sheets, manuals, specifications, and other relevant technical documentation.
  • Provide assistance to customer service by determining parts required by a customer.
  • Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow.
  • Travel to customer locations on short notice, often outside normal business hours and for extended periods of time. Overall travel may exceed 75%.
  • Be on call 24/7, except for vacations or pre-approved period, to provide emergency, after hour technical support to customers. At the discretion of Flow International, on call status may include wearing and responding in a timely manner, to a company-provided pager or providing phone numbers that allow timely contact and response.

Qualifications

Experience:

  • AA degree in Electronics, Robotics or Mech. Eng. or a minimum of 2 years college/technical school training.
  • Minimum of 2 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools or other relevant capital equipment. Strong preference for recent training or experience with microprocessor control systems.
  • Experienced in CNC programming
  • Must be able to attend trainings and meetings in United States

 

 

Additional Information

Shape Technologies Group and our companies operate as an equal opportunity employer.  Per regulations, any reasonable accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities will be provided.  If you require disability related accommodations, please inform Human Resources.  All personal information that is collected will remain private and confidential. 

We thank all applicants for their interest; however only those selected for an interview will be contacted