Senior Systems Support Specialist

  • 23500 64th Ave S, Kent, WA 98032, USA
  • Full-time

Company Description

At Shape Technologies Group (SHAPE) we’re devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success. SHAPE is a strategic combination of companies including  Flow International, H20 Jet, Dynamic Robotic Solutions (DRS), KMT Waterjet,  AquaDyne, Advanced Pressure Systems (APS), Tech-Con Automation, Aquarese, Projet System and TOPS.  Collectively, we provide an extensive portfolio of manufacturing process solutions to customers around the world. The core technology of SHAPE was founded in high pressure waterjet cutting, cleaning, and surface preparation. Today, SHAPE’s offerings span automated assembly, material handling, software, process control, robotic motion systems, ultrahigh-pressure cutting and cleaning, aftermarket parts, and extensive support.

The SHAPE difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, SHAPE team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers’ visions into reality.

Spanning 100 countries and a broad array of industries, SHAPE is expanding its reach through a growing number of direct and indirect channels. By partnering with our customers, we become integral to the successful design and manufacture of their next-generation products. We continually scour the globe for new, industry-leading technologies to add to our differentiated portfolio of offerings and grow our customer base. Our vision is to become the preeminent advanced process solutions partner handling the highly engineered products of tomorrow.

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What it’s Like to Work Here.

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What We Offer.

In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, education reimbursement, charitable gift matching and more.

Job Description

General Purpose:

Provides complex issue resolution, support for a broad range of IT related issues including systems, computing hardware and peripherals.  Also installs software releases and system upgrades, evaluates and installs patches, and resolves problems related to core business applications.  

 

Major Duties and Responsibilities:

  • Ensure that all Service Desk calls or requests receive fast and effective response.

  • Identified problems are completely resolved through root cause analysis.

  • Create and maintain User Accounts and Security Group provisioning in an Active Directory environment.

  • Serve as an escalation point for service desk personal.

  • Workstation setup and provisioning.

  • Assists with patches and updates for operating systems and applications using SCCM.

  • Optimize the setup and provisioning processes used for equipment rollout and distribution to end users.

  • Drive a consistent set of standards for equipment, configuration, software licensing and operational procedures.

  • Provision and support mobile devices, telephones, printers and variety of other technologies.

  • Monitor infrastructure processes using a variety of IT tools (SCOM, SolarWinds, and Spotlight).

  • Assist with the design, configuration, operation, and usage of Microsoft’s System Center

  • Assist with user training and support activities as necessary to ensure successful adoption of software systems.

  • Maintain accurate inventory and inventory controls for all hardware and software assets.

Qualifications

Knowledge, Skills and Abilities:

  • Proven experience in a complex networked environment, including but not limited to desktops, servers, storage operating systems, business applications, telephony (including VOIP), wireless, mobile devices and related appliances/peripherals.

  • Solid working level knowledge with Microsoft System Center Suite ( Operations Manager, Configuration Manager)

  • Expertise with Microsoft Technologies including current desktop and server operating systems, Active Directory, Exchange, SQL, SharePoint, Skype for Business, System Center Data Center (SCOM, SCCM SCSM, Orchestrator), DNS, DHCP, VPN and Direct Access.

  • Ability to effectively write PowerShell scripts or other scripting languages (Batch, VBScript, Python)

  • Ability to create and script software installation packages using SCCM.

  • Experience supporting line of business applications in a manufacturing environment is a plus (ERP, CRM, HRIS, CAD, PDM/PLM)

  • Experience performing support to remote users and systems using tools like RDP, Skype for Business and tools like TeamViewer.

Supervisory Responsibility:

No.

Education and/or Training:

  • BS Degree in area of specialty is desired or equivalent work experience with minimum 5 years experience.

  • Industry recognized technical certifications a plus.

Additional Information

Shape Technologies Group and our companies operate as an equal opportunity employer.  Per regulations, any reasonable accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities will be provided.  If you require disability related accommodations, please inform Human Resources.  All personal information that is collected will remain private and confidential. 

 We thank all applicants for their interest; however only those selected for an interview will be contacted