At Shape Technologies Group (SHAPE) we’re devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success. SHAPE is a strategic combination of companies including Flow International, Dynamic Robotic Solutions (DRS), KMT Waterjet,  H20 Jet, AquaDyne, Advanced Pressure Systems (APS), Tech-Con Automation, Aquarese, Projet System and TOPS.  Collectively, we provide an extensive portfolio of manufacturing process solutions to customers around the world. The core technology of SHAPE was founded in high pressure waterjet cutting, cleaning, and surface preparation. Today, SHAPE’s offerings span automated assembly, material handling, software, process control, robotic motion systems, ultrahigh-pressure cutting and cleaning, aftermarket parts, and extensive support.

The SHAPE difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, SHAPE team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers’ visions into reality.

Spanning 100 countries and a broad array of industries, SHAPE is expanding its reach through a growing number of direct and indirect channels. By partnering with our customers, we become integral to the successful design and manufacture of their next-generation products. We continually scour the globe for new, industry-leading technologies to add to our differentiated portfolio of offerings and grow our customer base. Our vision is to become the preeminent advanced process solutions partner handling the highly engineered products of tomorrow.

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What it’s Like to Work Here.

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What We Offer.

In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, education reimbursement, charitable gift matching and more.

GENERAL PURPOSE:

Under the supervision of the Global Marketing Communications Director, responsible for generating or rejuvenating leads via phone and other outbound activities. Support our Sales staff through initial qualification of prospects and leads, and nurturing assigned leads to move them through the sales funnel until they are qualified enough to share with our sales team. Processing inbound leads and responsible for the administration of CRM. Supporting agents, gathering sales and marketing data, and assisting with the hosting of visitors.  Support general marketing activities, including social media and tradeshows.  A direct liaison to the North American sales team, responsible for lead management duties.

MAJOR DUTIES AND RESPONSIBILITIES

• Global support to Flow marketing teams.

• Use tools like Hoover, LinkedIn, Flow’s CRM, and other sources to create target lists for calling or marketing purposes.

• Insure all leads from all sources are tracked in CRM.

• Maintain a solid and professional working relationship with all associates and partners.

• Support indirect partners as required.

• Send appropriate information to Field Sales personnel.

• Become functionally proficient in waterjet technology through training.

• Host visitors, including but not limited to welcome items, transportation (if necessary), company tours, agenda creation, scheduling meetings with internal presenters.

• Support tradeshows: handling leads or attending (setup, lead generation, tear down, etc.).

• Key contributor to social media. Drafting posts, creating content calendars, and raising engagement. Responsible for tracking results and improving KPIs.

• Help generate content for regional newsletters and send email campaigns through third party email client.

• Organization of translation materials.

• Complete website updates in Flow’s content management system (Kentico) and help coordinate global updates.

• Manage literature inventory.

• Contact and qualify prospects via telephone and track results in CRM

• Make cold calls (contacts not in our database) or warm calls (in our database) to provide information about products and services. Qualify and nurture leads according to established guidelines.

• Average of 30 outbound calls per day or other volume as assigned.

• Other duties as assigned.

   

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent phone communication skills, creating a friendly and persuasive atmosphere that results in maximizing lead generation or revitalization

• Ability to make successive phone calls for 4 hours (with breaks)

• Knowledge of or ability to learn waterjet applications and various presentation scripts.

• Have experience or knowledge in sales (understanding sales funnels, sales processes, cold vs warm leads).

• Computer literate, MSOffice applications. Familiarity w/Customer Relationship Management software preferred. CMS system knowledge preferred.

• Knowledge of or previous experience in a manufacturing environment.

• Excellent customer service and relationship building skills.

• Calm under pressure with the ability to adapt to change.

• Highly organized self-starter; goal oriented.

• Able to travel on business

• Support general marketing activities as assigned

• Interface:  Extensive interaction with associates at all Flow locations, at all levels, customers, vendors and consultants.

EDUCATION/EXPERIENCE/AND OR TRAINING:

Associates degree or equivalent experience and training that provides required knowledge, skills and abilities.

Shape Technologies Group and our companies operate as an equal opportunity employer.  Per regulations, any reasonable accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities will be provided.  If you require disability related accommodations, please inform Human Resources.  All personal information that is collected will remain private and confidential. 

 We thank all applicants for their interest; however only those selected for an interview will be contacted.