***LOCAL CANDIDATES ONLY***

At Shape Technologies Group (SHAPE) we’re devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success. SHAPE is a strategic ecosystem of companies including Flow International, Dynamic Robotic Solutions (DRS), KMT Waterjet, H20 Jet, AquaDyne, Advanced Pressure Systems (APS), Tech-Con Automation, Aquarese, Projet System and TOPS.  Collectively, we provide an extensive portfolio of manufacturing process solutions to customers around the world. The core technology of SHAPE was founded in high pressure waterjet cutting, cleaning, and surface preparation. Today, SHAPE’s offerings span automated assembly, material handling, software, process control, robotic motion systems, ultrahigh-pressure cutting and cleaning, aftermarket parts, and extensive support. Spanning 100 countries and a broad array of industries, SHAPE is expanding its reach through a growing number of direct and indirect channels.  Our vision is to become the preeminent advanced process solutions partner handling the highly engineered products of tomorrow.

What We Offer.

We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.  In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, education reimbursement, charitable gift matching and more.

The Program Coordinator will perform the duties and responsibilities of managing relationships with those customers enrolled in Flow’s preventative maintenance programs. Primary tasks will be speaking with customers and tracking their program lifecycle(s) and supporting these customers by providing technical insight and escalation as well as basic parts shipments and coordination. This role will drive the continuous improvement of existing programs and overall customer satisfaction.

• Process, expedite and input customer orders, process required export documentation, exercising approved authority within given guidelines/policies to insure completed delivery of the order.
• Provides timely response to inquiries regarding production, assembly, accounting and shipping concerns.
• Reports detailed customer notes in the CRM tool.
• Maintain customer records and files; handle inquires and troubleshoot customer issues.
• Function as liaison between customers and Flow International associates to facilitate completed delivery.
• Various computer file maintenance, report and document preparation and distribution.
• Software Registration assistance for customers.
• Provide part numbers for basic consumable parts to customers who request them.
• Actively participate in aftermarket sales, including making outbound calls and processing orders.
• Responsible for helping the customer care team meeting annual, quarterly and monthly business goals.
• Adhere to company RMA policy and documentation of customer identified system defects.

• Intermediate level of analytical ability where problems are complex.
• Strong oral and written communication skills.
• Ability to work independently.
• High level of interpersonal skills to work effectively with others, solicit input from customers, and obtain cooperation from associates in other departments.
• Innovative/creative thinking.
• Familiarity with Flow International Corporation parts/equipment preferred.  May be acquired through participate in Technical Service maintenance training course (training performed in-house).
• High school graduate or equivalent training.
• Minimum of one (1) year of office experience, preferably in a customer service position.

All your information will be kept confidential according to EEO guidelines.