Field Service Engineer (SE, SW, NW & NE, MD & BC)

  • Full-time

Company Description

At Shape Technologies Group (SHAPE) we’re devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success. SHAPE is a strategic ecosystem of companies including Flow International, Dynamic Robotic Solutions (DRS), KMT Waterjet, H20 Jet, AquaDyne, Advanced Pressure Systems (APS), Tech-Con Automation, Aquarese, Projet System and TOPS.  Collectively, we provide an extensive portfolio of manufacturing process solutions to customers around the world. The core technology of SHAPE was founded in high pressure waterjet cutting, cleaning, and surface preparation.

We work together to develop intellectual properties that drive progress and raise the bar in service excellence, we set the standard for integrity, professionalism, and inclusiveness to meet the challenges of rapidly evolving industries. Tomorrow’s customers will require more innovative solutions, we continue to push the envelope in developing the advanced technologies and digital tools to solve manufacturing challenges at the pace and scale of the markets we serve.

We are driven by the potential our work has for the good of the planet, and we hold ourselves accountable in every facet of what we do. We recognize our responsibility not just to the customers we serve, but to the community, stakeholders, and environment.

What We Offer.

We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, education reimbursement, charitable gift matching and more.

Job Description

Positions open domestically. Applicants should reside in each of the following regions: 

  • Southeast
  • Southwest
  • Northeast/Midwest
  • Northwest/Canada

Who You Are.

Our remote Field Service Engineers, for Flow International, based in Kent, WA, provide a highly professional level of technical support to customers in conjunction with the installation and service of our waterjet cutting and surface preparation systems and ensure the successful performance of the company's products and systems in the field. These positions work independently with little supervision.

Major Duties and Responsibilities:

  • Plan and supervise customers in the execution of field installations of Flow equipment.
  • Provide technical support to customers on the installation, operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via telephone correspondence, fax, etc.
  • Submit completed service records and contact reports weekly. Complete expense reports accurately and submit for re-reimbursement no later than Monday of every week. Complete timecards or call time in by Friday before the pay period ends. Check in with the home office twice daily. Complete all other administrative documentation in a timely manner.
  • Develop curriculums and syllabuses and conduct operation, programming, application and maintenance training classes and seminars, both in-house and at customer sites, on Flow equipment.
  • Support in-plant services, including the repair of customer’s parts or equipment returned to Flow under the RMA program.
  • Conduct warranty evaluations and failure analysis, directing effective and accurate information to engineering and other relevant departments, of all problem trends.
  • Assist in maintaining an up to date document library for Flow products, to include drawings, A-sheets, manuals, specifications, and other relevant technical documentation.
  • Participate in the Materials Review Board, Engineering Change Orders and Product Design Team meetings as the technical service representative, providing input that will ensure our competitiveness in the market.
  • Provide assistance to customer service by determining parts required by a customer.
  • Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow.
  • Travel to customer locations on short notice, often outside normal business hours and for extended periods of time. Overall travel may exceed 75%.
  • Be on call 24/7, except for vacations or pre-approved period, to provide emergency, after hour technical support to customers. At the discretion of Flow International, on call status may include wearing and responding in a timely manner, to a company-provided pager or providing phone numbers that allow timely contact and response.

Qualifications

 

  • AA degree in Electronics, Robotics or Mech. Eng. or a minimum of 2 years college/technical school training.
  • Minimum of 2 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools or other relevant capital equipment. Strong preference for recent training or experience with microprocessor control systems.
  • Experienced in CNC programming

 

 

Additional Information

All your information will be kept confidential according to EEO guidelines.