We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

At SGS, we have an open corporate and international culture. We offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and are committed to supporting your development within the company. Our business principles include: Integrity, Health, Safety & Environment, Quality & Professionalism, Respect, Sustainability, and Leadership.

The opportunity

We are looking for an experienced colleague from within Business Assurance to take on the role of IT Process Owner.

Location: Europe based 

This role would suit someone with a strong understanding of Certification Operations who is interested in working more closely with IT, business processes and system development. You will represent operational needs throughout the development of IT solutions, helping to ensure that tools and processes are practical, aligned with the business and suitable for end users.

Your responsibilities

As IT Process Owner, you will act as a key link between Business Assurance Operations and IT. Your responsibilities will include:

• Representing business and operational needs during the preparation and validation of IT requirements
• Translating business processes into clear and detailed User Stories
• Leading the assigned IT Process Area and contributing to process-related decisions in collaboration with the BA Operations Team
• Working with stakeholders and SGS IT Business Analysts to clarify and validate requirements
• Participating in design workshops and ensuring that proposed solutions meet operational and end-user needs
• Maintaining traceability of requirements from initial definition through to testing
• Developing test cases and scenarios and coordinating User Acceptance Testing
• Consolidating feedback and identifying opportunities for continuous improvement
• Supporting go-live activities through eLearning materials, user manuals, system adoption and change management initiatives
• Contributing to programme development and relevant system interfaces

Reporting Line:
Reports to IT Manager

You should bring:

• A background in Certification Operations within Business Assurance
• At least five years of experience in business process management or a similar role
• Experience working in an IT process environment and collaborating with cross-functional teams
• Strong knowledge of requirements gathering, validation and business process compliance
• Experience creating User Stories, developing test cases and coordinating UAT
• A bachelor’s degree in Business Administration, Information Technology or a related field
• Knowledge of change management principles and practices

Skills and competencies

To succeed in the role, you will need strong communication, stakeholder management and analytical skills. You should be comfortable managing multiple priorities, working through detailed requirements and collaborating with colleagues across business and IT teams.

The role also requires attention to detail, adaptability, resilience and enough technical understanding to contribute effectively to solution design and development.

Why SGS?

• Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
• Flexible schedule and hybrid/remote model.
• SGS university and Campus for continuos learning options.
• Multinational environment where you will work with colleagues from multiple continents.
• Benefits platform.

Join Us: At SGS we believe in innovation, collaboration, and continuous improvement.  We offer a supportive and inclusive work environment that encourages professional growth and personal development.