We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting—supporting sectors from manufacturing to infrastructure and environmental management. 

ROLE OVERVIEW

• Job Title: NDLS Booking Line Agent
• Job Type: Specific purpose
• Location: Ballybrit Crescent, Galway, Ireland
• Hours: 40 per week
• Salary: €14.30 per hour
• Industry: Industry & Environment

SGS are seeking a a full-time Booking Line Agent to join our Galway office to support our NDLS customers. 

Key Accountabilities:

• Ensure all calls received are answered in a timely and professional manner.
• Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and performance agreement.
• Process bookings & cancellations for NDLS Customers
• Ensure the Data Protection is always adhered to as per the 8 Principles of Data Protection
• Ensure a full understanding of SOP’s and Scripts
• Ensure all agreed operational procedures & scripts are strictly complied with.
• Manage confidential information securely and in line with Records Management and Data Protection Policies
• Lead by example and demonstrate SGS values.
• Maintain and ensure good employee relations.
• Complete daily administration
• Ensure full compliance with the Company’s Code of Integrity & Professional Conduct
• Present a professional image of the company through personal grooming and presentation
• At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues, and clients, in line with the Company’s policies and procedures
• Ensure full compliance with the Company’s Code of Integrity, and act in accordance with SGS Ireland’s Equality & Diversity Policy

• Leaving certificate or equivelent 
• Communication
• Teamwork
• Enthuastic
• Accuracy & Attention to Detail
• Strong Organisation Skills
• Reliability & Punctuality
• To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Competitive Pension scheme + Life Assurance
• 22 Days Annual Leave (increasing with service) plus bank holidays
• Maternity and Paternity top up
• Length of Service Awards
• Health & Wellbeing initiatives
• Bike to work & Taxsavers
• Benefits Rewards Hub

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.