SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Primary Responsibilities

• Manage remote client engagement and application processing for PCA/PVoC services
• Ensure completeness and compliance of documentation for CoC issuance
• Act as central coordination point between client, on site sales affiliate, TCT (CC), inspection, and laboratory
• Drive timely CoC / NCR issuance through document review, follow-up, and system control

Specific Responsibilities

• Create and manage generic/shared email accounts for client communications
• Receive and manage client inquiries, SR applications, and documentation
• Provide clients with product requirements, instructions, and applicable documentation (IAF, datasheets)
• Verify completeness and accuracy of documents prior to endorsement to TCT Manila
• Coordinate with TCT for technical review, corrective actions, and CoC decision
• Communicate required corrective actions and additional documentation to clients
• Perform follow-ups to ensure timely resolution of pending cases and blocking actions
• Coordinate inspection scheduling with Remote Inspection and client (where applicable)
• Perform quality control checks on inspection and testing documentation
• Conduct SGS laboratory sourcing and validate laboratory qualifications (ISO 17025 scope, capability, accreditation)
• Provide laboratories with required testing parameters and documentation
• Review test reports, inspection reports, and supporting documentation prior to CoC issuance
• Prepare and issue Draft CoC / NCR and manage client feedback where applicable
• Ensure timely issuance of final CoC / NCR following approvals
• Maintain accurate records in SGS systems (e.g. eTrade) and ensure traceability
• Coordinate with stakeholders (TCT, inspection teams, laboratories, onsite affiliates)
• Monitor turnaround times and ensure compliance with service level targets
• Support resolution of discrepancies, including engagement with Liaison Offices where required
• Ensure adherence to programme requirements, country instructions, and SGS procedures

Profile

Professional qualifications

• University degree or equivalent professional qualification (*)
• Minimum 2 years’ experience in international trade, certification, or import/export operations
• Proven experience on customer care / client attention

Required Skills

Experience / Technical knowledge

• Strong leadership skills
• Strong document review and compliance assessment capability
• Knowledge of conformity assessment routes (Inspection, Testing, Documentary review)
• Strong coordination and stakeholder management skills
• High attention to detail and audit-traceability mindset

Behavioural Skills

• Results-oriented and proactive follow-up
• Strong written communication skills (customer care)
• Ability to manage high-volume workflows remotely
• Customer-focused and solution-driven