We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Back-office execution role supporting TFS Switzerland operations. The position owns rules-based processing, documentation, certification handling and trade follow-up. Customer-facing relationship management and commercial activities are retained by SGS Switzerland.

Primary Responsibilities

• Processing of inspection requests, including review of accuracy and completeness of Requests for Inspections
• Back-office execution of the registration and licensing process
• Ensuring CoC issuance, amendments and replacement as per country standards
• Acting as back-office interface between SGS Switzerland and the trade for case execution
• Ensuring processing quality, timeliness and adherence to agreed service levels

Specific Responsibilities

• At all times, complies with SGS Code of Integrity and Professional Conduct. 

• Ensuring SR registration and, when applicable, creating hard files with relevant documents 

• Validating external parties in the Operations system 

• Transmitting relevant contractual documents to the Certification Center (CC) for processing 

• Receiving Conformity Assessment Instructions from CC and acting upon them 

• Requesting quality and transaction documents from exporters/producers as instructed by CC 

• Generating invoices, following up with exporters for payment, and registering payments 

• Contacting the trade for resolution of discrepancies and requests for additional information (client follow-up) 

• Monitoring and resolving Blocking Actions under TC/SA role; following up for missing information; ensuring timeliness of certificate issuance (first-level escalation) 

• Following up with LO / exporter for importer / authority acceptance in case of discrepancies 

• Coordinating CoC issuance; where printing on security paper and physical delivery is required, liaising with the Switzerland office (physical step remains local) 

• Monitoring of inspection execution, sampling and testing, when applicable 

• Entering and managing orders in group-sanctioned systems; managing documents and communication in group-sanctioned tools 

• Preparing regular job status reports for the Switzerland operation 

• Complying with QMS procedures, IVP rules and Country Instructions; assisting in QMS maintenance 

• Handling day-to-day operations in a timely, complete and proper manner 

• Comply with all SGS policies including Quality, Health & Safety, Environmental and Code of Integrity 

• Act at all times in accordance with SGS values, including professionalism, respect and inclusion 

• University degree or equivalent professional qualification (min. 3 years' relevant sector/company experience)
• Minimum 2 years' experience in trade / import-export back-office operations
• Experience in SGS TFS services is an advantage
• Fluent English (working language with the Switzerland team); German an advantage
• Strong attention to detail and accuracy in document and data processing
• Proficiency with operational systems (LIMS and group-sanctioned order/document tools)