Technical Customer Service

  • Full-time

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world. 

Job Description

  • At all times, complies with SGS Code of Integrity and Professional Conduct.
  • Manage projects, being responsible for the entire order processing workflow (e.g., sample receipt inspection, test planning, order controlling, test monitoring, and invoicing).
  • Performs secondary or upper level review of laboratory data calculations, integrations and interpretations, quality control checks, laboratory Information Management Systems (LIMS) entries, and other data management functions as required.
  • Performs secondary or upper level review, as needed, surrounding third party subcontract laboratory data entered into the LIMS for reporting.
  • Responsible for recognizing and correcting errors in lab results committed throughout the analysis process and approving for final reporting.
  • Responsible for high quality and integrity of release of reports prior sending to customers.
  • Understand the methods and technologies utilized and understand lab certifications quality control requirements to ensure they are all met prior to reporting.
  • Advise our national and international external and internal customers
  • Ensures lab deadlines are met and the GBS Team Coordinator (or section Lab Manager in their absence) is notified immediately if the turnaround time specified cannot be met.
  • Ensures all testing methodology and quality control procedures are performed according to ISO17025 and assigned SGS lab standards where applicable.
  • Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
  • Ensures work area in GBS is kept clean and presentable at all times.
  • Remains familiar with SGS quality assurance procedures.
  • Complies to all SGS QHSE and HR policies and procedures.

Qualifications

  • Minimum Bachelor of Science degree (Chemistry preferred) from an internationally accredited institution
  • A minimum of 2 years’ prior experience with data processing (equivalent to Data Validator), including experience with LIMS and processing of data for methods to be assigned for review as Data Reviewer.
  • Prior experience with Data Review of lab results
  • Experience with headspace, gas chromatography, FID, mass spectrometry, possibly thermodesorption, environmental simulation, weathering tests, and fracture mechanics, as well as advanced knowledge of VOC/FOG analysis, is preferred
  • Hands-on lab experience or training with actual or related methods to be reviewed
  • Demonstrated commitment to data quality and operational excellence

 

  • Excellent written and verbal communication skills in English language (B2 or C1 level)
  • In-depth knowledge on quality requirements based on ISO17025 and country certifications
  • Analytical instrumentation knowledge, particularly chromatography and mass spectrometry
  • Strong MS Excel skills and MS Office programs
  • SAP knowledge is an advantage
  • Communicative and able to explain complex processes in a simple way
  • Flexible and have a quick grasp of new tasks
  • Can manage several processes in parallel while maintaining an overview.

Additional Information

Why SGS?

  • Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry.
  • Flexible schedule and hybrid model.
  • SGS university and Campus for continuos learning options.
  • Multinational environment where you will work with colleagues from multiple continents.
  • Benefits platform.

Join Us: At SGS we believe in innovation, collaboration, and continuous improvement.  We offer a supportive and inclusive work environment that encourages professional growth and personal development. 

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