SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

The Transition Lead / HR Operations Manager will be responsible for leading the end-to-end migration of HR processes from local entities in Europe to the Global Business Services (GBS) / Shared Service Center (SSC) structure. Post-transition, the role shifts toward operational excellence, ensuring stabilized delivery, team management, and continuous improvement of HR services across the employee lifecycle, while actively shaping a high-performance culture within the Katowice SSC.

Key Responsibilities

1. Transition & Project Management

• Process Migration: Lead the "lift and shift" or transformation of HR processes (Recruitment Admin, HR Operations) from local countries to the Katowice hub.
• Knowledge Transfer: Design and oversee the Knowledge Transfer (KT) phase, ensuring documentation (DTPs, SOPs) is accurate and signed off.
• Risk Mitigation: Identify potential risks during the transition phase and implement contingency plans to ensure zero business disruption.
• Stakeholder Management: Act as the primary point of contact for local HR Business Partners and Country Leads during the transition journey.

2. Operational Excellence & Delivery

• Service Level Management: Monitor and report on KPIs/SLAs to ensure the team meets or exceeds service delivery standards.
• Process Optimization: Drive Continuous improvement initiatives to automate manual tasks and streamline HR workflows.
• Escalation Management: Serve as the senior point of contact for complex HR operational issues and policy interpretations.
• Compliance & Audit: Ensure all HR data processing complies with GDPR and local labor law requirements across various jurisdictions.

3. People Leadership

• Resource Planning: Build the Katowice HR team from scratch: take full ownership of the recruitment process, onboarding, and talent selection for the new hub.
• Team Development: Build, lead, and mentor a team of HR Generalists and Specialists, fostering a culture of accountability and continuous learning.
• Performance Management: Conduct regular 1-to-1 meetings, performance reviews, and career development planning.

• Minimum 6–8 years in HR Shared Services, with at least 3 years in a leadership or project-lead role.
• Proven track record of managing HR transitions, migrations, or transformation projects within the European market.
• Proficiency in HRIS platforms (Workday or ServiceNow).
• Excellent command of English (C1); fluency in other European languages (e.g., German, French) is a significant advantage.
• Advanced proficiency in MS Office (especially Excel) with the ability to analyze HR metrics and translate data into actionable insights.
• Ability to navigate ambiguity and lead teams while building a new organization.
• Ready to occasional business travels - up to 30% during the Knowledge Transfer phase

Our Offer:

• Variety of development opportunities in an international working environment in the rapidly growing company from the SSC sector
• Contract of employment 
• Hybrid work model with a willingness to travel for business
• Full initial training and constant support from the most experienced workers on every step of your career path
• Extensive benefits package: private medical care (Medicover), group insurance, access to the Medicover Benefits platform, co-financing the Medicover Sport card, language course subsidy, additional leave for volunteering, and subsidy for glasses
• Training platform and a wide range of specialized internal and external training sessions conducted by qualified experts
• Employee Referral Program, which rewards for recommending a new talent
• Opportunities for active participation in various charitable initiatives supporting local communities and organizations
• Office located close to the 3 Stawy shopping mall
• Dedicated car park for employees

Działając na podstawie art. 24 ust. 1 ustawy z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz. U. z 2024 r. poz. 928) informujemy, że w SGS Polska Sp. z o.o. oraz w SGS Global Business Services Europe Sp. z o.o. obowiązuje Procedura zgłoszeń wewnętrznych.

Procedura zgłoszeń wewnętrznych jest dostępna na stronie internetowej pod poniższym linkiem:

Procedura zgłoszeń wewnętrznych | SGS Poland