We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Role Overview

The incumbent will be reporting to FSSC Manila Manager, responsible to oversight the operational performance, control and compliance of the Order to Cash (O2C) Team to support Asia Pacific Operations. The Supervisor will also be working closely with the GPO to drive and deliver the Global Standard Process to streamline the O2C stream and support project enhancement (i.e. process improvement projects). It is expected that the Supervisor will drive strong working relationship with the stakeholders & GBS Management, and ensure the service is delivery in accordance to the defined SLAs/KPIs.

PRIMARY RESPONSIBILITIES

1. Drive operational excellence by providing guidance and support to the in-scope countries in delivering timely and accurate financial transactions for Bill-to-Cash including but not limited to:
a. Customer Master Data
b. Accounts Receivable Accounting (e.g., Cash Application, AR interface processing)
c. Month End Close Activities
d. Collections
2. Ensure compliance to the Group Financial Manual.
3. Implement global standard process.
4. Identify, facilitate, and implement process improvements.
5. Lead and drive the GBS B2C Team activities.
- Distribute the workload and supervise the team on daily basis.
- Manage HR matters (e.g. training, leaves monitoring, performance evaluation).
- Serve as the point of contact for issues escalation within B2C process.
- Organize and lead team meetings.
- Coordinate with other teams to resolve any issues and complete deliverables.
- Prepare operational KPIs and performance reports and report result to stakeholders.
- Build and maintain relationship with the countries and GPOs.
- Disseminate information to direct reports.
- Schedule regular touchpoint with FSSC Manager and Affiliates.
- Promote work life balance and ensure that team members are motivated

Education

Degree in Finance and Accountancy. CPA desirable but not required.

Experience

·       8 to 10 years of experience in Order to Cash function.

·       Focus on Analysis and Reporting

·       Relevant shared service migration and operating experiences.

·       Knowledge of Oracle Business Suites is a plus but not required.

·       Good interpersonal and leadership skills

·       Good networking skills

Based in Alabang, Muntinlupa, Philippines