We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 99,250 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world.

Responsibilities

• Understand the local clients’ current and future needs and develop RBS services in line with global policies accordingly
• Support sales and marketing activities. This may be through direct involvement in the sales process or through provision of technical or commercial support to local staff
• Work closely with the Retail Support platform (RS) and supervise the missions for key accounts
• Manage the RBS local team to ensure a consistent approach is adopted and to ensure best in class quality for execution
• Maintain effective working relationships with key people within the Businesses by ensuring an appropriate level of interaction
• Liaise with external bodies to ensure that SGS is properly represented in discussions linked to RBS topics
• Manage and monitor resources so that customers’ needs are met in a accurate and timely manner
• At all times, comply with SGS Code of Integrity and Professional Conduct and Impartiality Policy
• At all times adopt a safe behaviour by exercising due regard for health and safety to himself/herself, colleagues and clients, in line with the Company’s policies and procedures
• Where applicable, implement Integrity procedures, make sure these procedures are effective and provide expected results (reporting)
• Conduct social compliance audits and maintain APSCA CSCA status. Improve operational management systems, processes, and best practices to enhance efficiency and effectiveness of RBS Program
• Manage and supervise the RBS workforce, including task allocation, setting deadlines, and monitoring performance
• Formulate strategic and operational objectives aligned with organizational goals
• Analyze operational data to identify opportunities for improving processes
• Perform quality controls and monitor Key Performance Indicators (KPIs) to ensure consistent, high-quality output
• Implement corrective actions to improve processes
• Utilise approved resources and systems to execute operational activities
• Ensure resources have the required tools to execute tasks according the company Management System requirements and policies
• Prepare monthly business commentary reports, status reports of service delivery and execution
• Preparation of forecasts and budgets
• Implementation of and compliance with the SGS Management System requirements
• Work closely with support services (Technical, Sales, KAM, HR, Finance, IT, Procurement)
• Attend management meetings
• Training of resources where relevant
• Keep abreast of competitors and market developments
• Identify opportunities that will support the business's strategy and the active promotion of SGS services
• Achieve set KPI’s
• Business travel
• Client liaison
• Other reasonable miscellaneous duties assigned to you by your Manager

Qualifications

• Tertiary qualification in relevant field
• Strong knowledge of supply chain approaches such as social compliance codes and quality management systems
• Must be APSCA CSCA registered

Experience

• 3 yrs. experience in operations management
• 3 yrs. experience in people management
• 3 yrs. experience in process management
• Experience in ISO management systems and social compliance standards
• Minimum 3 years in similar role
• Must have hands-on experience in the following:
  • Managing supply chains either directly or in support of a retailer programme
  • Social compliance Auditing and managing auditors
  • Business development and meeting targets
  • Client Account Management
• Experience in customer service and liaison

Required Skills

• Excellent computer literacy
• Excellent English communication: Speaking, reading, writing
• Able to interact with all levels of management, suppliers, and clients
• Sound financial acumen - Understanding financial principles, budgeting, and forecasting skills for managing resources efficiently and making informed decisions to achieve financial targets
• Communication skills - Effective verbal and written communication to convey information, collaborate with teams, and also interact with stakeholders
• Organizational skills - Excellent organizational skills for managing tasks, coordinating resources, and ensuring smooth operations within the organization
• Problem solving - Strong problem-solving abilities to analyse complex situations, identify issues, and develop effective solutions. Applies judgment and acts according to the SGS standards of ethics and integrity
• Analytical thinking - The ability to think analytically for interpreting data, identifying trends, and making data-driven decisions to improve set KPI’s and operational efficiency
• Attention to detail - Having a keen eye for detail to identify potential operational inefficiencies, mitigate risks, and maintain quality standards
• Collaboration - Strong collaboration and teamwork skills to work effectively with cross-functional teams and stakeholders to achieve operational goals
• Continuous Improvement - A mindset focused on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes
• Time management
• Leadership
• Results driven with the ability to make difficult decisions timeously
• Can work under pressure and independently