SGS Moçambique, Lda affiliate of SGS (Société Générale the Surveillance, SA), World’s Leading Testing, Inspection and Certification company, recognized as the global benchmark for sustainability, quality and integrity. With more than 98.000 employees and 2.650 offices and laboratories around the world. Operate in all Mozambique provinces, since 1962, with 3 regional offices in Maputo, Beira and Nacala is looking for a Quality Assurance & Training Officer, based in Maputo city, reporting directly to the Project Team Lead, under the below terms of reference.

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About SGS | SGS

 The objective of the Quality Assurance and Trainer position is to:

• Interpret, build upon, and comply with company quality assurance standards.
• Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions.
• Document quality assurance activities with internal reporting and audits.
• Develop improved standards for production and design and create testing protocols for implementation across all service lines.
• Identify training needs and take action to ensure companywide compliance.
• Undertake training for client and internal staff.

• • Degree in Electromechanical Engineering, Mechatronics Engineering or other related qualifications
  • Working knowledge of quality system requirements.
  • Deep knowledge of quality assurance terminology, methods, and tools
  • Excellent analytical, problem-solving, and decision-making skills
  • Solid experience in quality control.
  • Having relevant experience in quality inspection, auditing, and testing is an added advantage.
  • Experience in implementing corrective/preventive measures.
  • Awareness or applied knowledge of certification programs in (Six Sigma, Quality Improvement associate, quality auditor, and quality engineer).
  • Experience in the mining industry is a plus.
  • Experience in given training.

Quality Assurance

• • Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.
  • Assist operations by tracking, documenting, and reporting quality levels related to the project.
  • Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.
  • Develop or update procedures for capture, investigation, and documentation of product complaints.
  • Monitor risk-management procedures, maintain problem logs, and report issues to managers.
  • Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes.
  • Proficiency in best practices for testing, version control, and defect management Adopt, at all times, a safe behavior by exercising due regard for the health and safety of SGS employees in line with SGS policies and procedures.
  • Comply, at all times, with SGS Code of Integrity and Professional Conduct to support business.
  • Ensure team members comply with relevant procedures and work instructions; ensure team members use correct templates and comply with ISO requirements.
  • Developed quality audits to provide quality metrics and support performance management.

Training

• • Create and revise training curriculum, develop refresher training, and other materials to improve staff and client operational performance.
  • Knowledge of learning management systems, instructional design, e-learning platforms, and traditional and modern training methods.
  • Train on company policies, department procedures, and soft skills training relevant to audience and purpose.
  • Lead and train confidently in all training environments (live and digital), presentations, and as otherwise required.
  • Maintain version control for all training materials and knowledge base.
  • Evaluate relevance of training curriculum and outcome of training sessions.
  • Identify skill gaps by conducting training needs assessments, analyzing performance data, and collaborating with project team.
  • Lead and/or participate in continuous improvement initiatives to enhance processes, technology enablement, and customer experience.
  • Define and create new best in class processes and materials for implementation.
  • Develop training material required for training.
  • Create and administer training appropriate to the client and for team/individual performance improvements.