We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The HR Service Center Manager will oversee the daily operations of the HR Service Center, including pre-employment processes, data entry, and the coordination of HR Service Center team members. This role is responsible for ensuring that HR-related transactions are processed efficiently, accurately, and in compliance with company policies and regulations. The Manager will supervise the HR Service Center Coordinators and will play a key role in streamlining workflows and improving service delivery.

• Oversee and manage the pre-employment processes, including background checks, offer letters, and onboarding coordination.
• Manage the data entry team to ensure accurate and timely updates to employee records across multiple HR systems (Workday, ADP, Ceridian).
• Supervise and provide guidance to HR Service Center Coordinators, ensuring team performance and service delivery meet established standards.
• Monitor and manage ServiceNow ticketing system to track HR inquiries, requests, and issues, ensuring timely resolution and proper documentation.
• Collaborate with HR teams and other departments to resolve issues and improve HR Service Center processes.
• Analyze workflows and implement process improvements to enhance efficiency and accuracy within the HR Service Center.
• Ensure compliance with company policies and relevant employment laws.
• Generate regular reports on team performance, transaction accuracy, and service response times, identifying areas for improvement.

Education and Experience
Required:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3 + years of experience in a senior HR Service Center role, or similar. 

Preferred:

• Experience in an HR shared services environment

Knowledge/ Skills/ Abilities

• Ability to manage and coordinate multiple projects and priorities in a fast-paced, highly professional environment.
• Strong knowledge and hands-on experience using the ServiceNow ticketing system.
• Experience with HR systems such as Workday, ADP, and Ceridian is highly preferred.
• Proven leadership and management skills with the ability to lead a team in a fast-paced environment.
• Excellent organizational and problem-solving skills with attention to detail.
• Strong communication skills, both written and verbal.

Travel

• Occasional travel required (5%-33%)

Benefits

• Salary $72,000-$96,000 (based on experience)

In the course of employment, you will be required to travel to and/or work at a client site.  The company requires employees to be vaccinated against COVID-19 in order to travel commercially and many clients require visitors performing work at their locations to be vaccinated.  Therefore, this role requires a candidate who is fully vaccinated or will be prior to an anticipated start date.  The successful candidate will be required to provide proof of having received a COVID-19 vaccination.

The company will provide a reasonable accommodation upon request after an offer is extended.

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability

All your information will be kept confidential according to EEO guidelines.