We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 97,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The Head of Trade Non-Energy Operations is responsible to plan organise, manage, lead and control the operations and functions of the Natural Resources Mineral commodities within South Africa, specifically related to Steel Making Raw Materials, Non-Ferrous concentrates and Metals, Fertilizers, and Industrial Minerals, as well as to meet business objectives and to ensure compliance to the Company policies and business guidelines

• To coordinate inspection activities (planning, executing, and controlling) with the relevant branch supervisors and commodity coordinators.
• Manage and monitor operational performance at each location in terms of queries on quality and staffing
• Assist Regional manager in the costing of projects
• Ensure that adequate and appropriate manpower resources, equipment and tools are available for total operational efficiency by coordinating with branch supervisors
• Assist the Regional manager in effectively managing and continuously improving the quality management system, and the implementation of any certifications and accreditation systems within the business lines
• Responsible for overseeing fleet management, i.e. use of SGS vehicles by reviewing vehicle logs monthly
• Ensure liaison and technical support to all present and potential clients by coordinating with commodity coordinators
• Assist the Regional manager with all complaints and claim resolution
• Attend to technical and sales support as well as proposal co-ordination with commodity coordinators
• Attend all meetings as per client requirements
• Adhere to all quality and safety requirements of the SGS management system
• Perform quality checks on reports/certificates before it is issued to clients.
• Approve reports/certificates for release to the client
• Perform monthly reviews of the commodity coordinators by presenting, win/loss rates for proposals, revenue summaries, and a summary of client satisfaction/dissatisfaction rates to the regional manager monthly
• Perform any other reasonable tasks as assigned by direct line manager

Education

• National Diploma/Degree in Quality Management and/or Chemical Engineering – and/or 5 years proven experience in the ctor or within the company in the functions, knowledge, skills and experience sufficient to be recognized as a qualification through Recognition of Prior Learning
• Languages: Proficiency in English (Read, Speak, Write)
• Computer Literacy in word and excel.
• Working Knowledge of ISO 17025