SGS is the leading Inspection, Testing, Verification and Certification company.

Primary Responsibilities

• Assists in the implementation of the Security Mission i.e., to protect our people, locations, equipment, funds, trademark, in partnership with business and support functions throughout the company.
• Performs reviews on cases/referrals from initial receipt of enquiry to archiving; including sending the appropriate communications to SGS affiliates and coordinating data collection and/or investigation on Document Verification, Due Diligence, Pre-travel Security Advice Requests, Travel Security alert monitoring, High Risk Airlines alerts, Manual PNR uploads, and Security Incident Reports) within the protocols set by the Global Corporate Security team
• Ensures the accuracy, integrity and data security of Global Corporate Security Information (findings, reports, databases, etc.) from processing to archiving.
• Evaluates cases/referrals based on Corporate Security guidelines, processes, and performance standards set by the Global Corporate Security team
• Generate timely and accurate reports within the performance standards set by the Global Corporate Security team

Specific Responsibilities

• Verifies initially the correctness, completeness, and consistency of all relevant information received from Request Tracker (RT) system
• Performs comprehensive evaluation and/or investigation of tickets/cases
• Records accurately and timely information in RT metadata from enquiries received.
• Provides timely and effective feedbacks to the enquirers and to the SGS network in relation to enquiries concerning security support services
• Checks and reviews weekly housekeeping of tickets
• Ensures all Corporate Security databases that are managed by the Manila team are correct and up-to- date, including reports and references. 
• Escalates cases for investigation to Global Security Team immediately (including any breach of SGS Code of Integrity)
• Assists in the maintenance of Quality Management System documentation by providing feedback and suggestions on process improvements
• Complies with SGS Code of Integrity and Professional Conduct, company policies, goals, objectives, rules, and regulations at all times.
• Performs duties or other tasks which may be assigned by the Management to achieve operational efficiency

Profile

• University degree or equivalent professional qualification
• Experienced in Corporate Security, Risk Management, Travel Security, Data Management, an advantage

Required Skills

Experience / Technical knowledge

• At least two years experience in SGS operations, preferably as  Risk Analyst, Data Analyst, or Product Conformity Analyst or equivalent experience related to Corporate Security and Risk Management
• Good track record in handling delicate and confidential transactions
• Good background in international trade
• Very good communication and presentation skills
• Computer literate and knowledgeable in Microsoft Office Windows applications
• Strong minded, Positive and results oriented
• Detail-oriented
• Can easily see trends/relationships in data
• Can work on extended hours and/or work shifts whenever necessary  Languages
• Fluent in oral and written English
• Knowledge in other languages (i.e. French, Spanish, Chinese) an advantage

The candidate must possess the following skills:

·       Outstanding sense of organization, detail-oriented and meticulous

·       Strong analytical skills with ability in managing and processing data

·       Ability to produce clear and organized reports and e-mail/correspondence

·       Must possess good oral and written communication skills in English. 

·       Customer focus, delivery and results oriented

·       Adaptable to change and works well under pressure

·       Team player and able to work with minimum supervision