SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

MAIN PURPOSE OF THE JOB

The receptionist is responsible for receiving clients and answering the switchboard in a friendly and professional manner.

RESPONISIBILITIES

• Telephones to be answered immediately in a friendly and professional manner
• Clients to be received and helped in a friendly and professional manner
• Occasionally other divisional tasks will be requested of the receptionist which must be performed as soon as possible but must not interfere with the primary responsibility of reception and telephone duties
• Adhere to all quality and safety requirements of the SGS management system
• Perform any other reasonable tasks as assigned by direct line manager
• Co-ordination with cleaners and management of all meeting in boardroom and training rooms
• Housekeeping of reception area

SPECIFIC AUTHORITIES

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• Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection, and report the situation to higher authority to take action.
• Cease to carry on with work that may affect the quality (integrity) of services and report the situation to higher authority to take action.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.

​​​​​​​Education

• Grade 12

​​​​​​​Experience

• At least 1 years reception experience

Competencies

• Telephone Etiquette skills is an advantage
• Excellent interpersonal skills
• High level of urgency
• Friendly disposition
• Professional