SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

MAIN PURPOSE OF THE JOB

• Maintain quality, efficiency and confidentiality of service
• Liaise with Senior Administrator
• Continuously upgrade the quality of services offered
• Establish, direct and review the system of application, recording, certification, filing, sample storage and field auditing
• Communicate with other branches/divisions and the laboratory to achieve required turn around time for all submitted samples
• Compiling of Spreadsheets of results, updating daily and reporting to clients
• Assist Commercial and Senior Commercial Administrator
• Liaise with the Clients
• To carry out or supervise submittal of samples with sample submission form
• To ensure compliance with all the requirements of the inspection order
• Keep direct superior informed regarding progress and/or non conformance
• Liaise with local clients regarding pertinent details and information related to the operations
• Assist in continuously upgrading the quality of services offered, in support of “Customer Services” policy and minimize client complaints and claims
• Check the inspector’s claim forms in context with work executed
• General office duties
• Adhere to all quality and safety requirements of the SGS management system
• Perform any other reasonable tasks as assigned by direct line manager.

SPECIFIC AUTHORITIES

• Cease the use of any equipment that may be deemed to constitute a safety hazard or enter hazardous
  environment without the necessary knowledge and protection and report the situation to higher authority
  to action.
• Cease to carry on with work that may affect the quality (integrity) of services and report the situations to higher authority to take action.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.

Education

• Minimum Grade 12 (Matric)
• Computer Literacy in Word and Excel, Microsoft outlook

Experience

• Minimum of 1-2 years of Trade related experience or similar
• Languages: Proficiency in English (Read, Speak, Write)
• Typing Skills
• If the incumbent is new in the industry, background and qualifications shall be a criteria

Competencies

• Good interpersonal skills
• Ability to problem solve
• Calculation capability – To ensure accurate scoring of clients results