Client Services Delivery Specialist
- Full-time
Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
SUMMARY
- Responsible for coordinating SGS services locally and globally. Specifically, for furniture and Juvenile products.
JOB FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Receive Orders from clients, sales and account management Teams for the local and global operations.
- Ensure proper documentation and order processing
- Opens orders and quotations in Systems
- Communicate client order concerns to the client, Sales and Account Management teams as required by account SOP or other defined client requirements.
- Escalates non routine order, inquiries or service delays concerns or issues to Client Service Manager for resolution.
- Coordinates invoicing
- Set up new accounts, issue credits and rebills as required
Qualifications
EDUCATION AND EXPERIENCE
Required:
- Bachelor’s degree AND
- Minimum 2 years of experience
OR equivalent combination of education and experience
Preferred:
- Bachelor’s degree in Science.
- 2 years of experience in office environment.
KNOWLEDGE / SKILLS / ABILITIES
- Language Skills: English
- Reasoning Skills/Abilities: Intermediate/Advanced level required/preferred
- Computer Skills: Microsoft Office (outlook, word, excel)
Additional Information
WORK LOCATION
Location of the Job: New Jersey, USA
Work Schedule:
- Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m
career at SGS enables you to collaborate in an open, friendly and supportive culture that thrives on teamwork, and flourish in an environment where people respect and help each other to grow and succeed. Expand and enrich your career through endless opportunities to learn, grow your expertise and fulfill your potential.