We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

• Supervise the daily operations of the Client Service Representatives and Report Writing teams
• Provides training and ensures accuracy of open orders and execution and delivery of external client reports
• Assume leadership responsibility for departmental tasks and activities as required.
• Participate in meetings and recommend changes to policies and procedures.
• Communicate client order concerns to the Operation, Sales and Account Management teams as required by account SOP or other defined client requirements
• Create a team culture of proactive communication, efficiency and problem-solving
• Working with the Laboratory Manager and lab personnel, writes or reviews protocols and test plans for method development, feasibility, transfer, verification and validation projects       0
• Develops, reviews, submits and files reports on client sample tests, correlation tests, calibration, validation and other projects.
• Work closely with operation leaders to identify and resolve roadblocks in processes and practices
• Develop processes, work schedules and assign duties to direct report personnel to ensure efficiency.
• Ensures full compliance with the company’s Health and Safety Code of Integrity, and Professional Conduct Policies
• Perform other duties as needed

LEADERSHIP/SUPERVISORY RESPONSIBILITIES

• Provides guidance and/or leadership to others, including indirect reports, peers, or managers
• Has hiring and terminating responsibilities
• Supervises others
• Number of employees directly reporting -  5
• Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Understanding of the company Quality Management System ISO 9001 and ISO 17025 requirements in related tasks
• Ability to follow directions ensuring the end results are accurate and completed with the required timeframe
• Well organized with strong sense of responsibility for project and time management
• Ability to handle multiple competing priorities

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Sciences or related discipline - Required
• 2+ years of related laboratory experience - Required
• Master’s degree in Scientific or related discipline in combination with the experience listed above - Preferred

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.