We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world. 

• As a collection specialist you will be part of the Order to Cash team responsible for contacting the clients (via phone, e-mail or fax) and collect outstanding payments. In addition, you will work close with the O2C Accountants to handle customer payments, deductions, disputes and escalation to local Finance & Operational teams. 

• The Collection Specialist will be responsible for completeness, accuracy and timeliness of operations in the collection area. 

• University Degree (Finance & Accounting) from a recognized University.  

• Professional certificate from any of the recognized accounting bodies (CPA, ACCA etc) 

• Minimum of 4 years work experience in relevant finance function. 

• Ability to adapt quickly and demonstrate flexibility  

• Able to work independently and a strong team player. 

• Customer service oriented. 

• Good analytical and problem-solving skills  

• Positive learning attitude and detail oriented  

• Good written and verbal communication skills  

• Experience (intermediate level) in working with MS Office applications (Excel, Word, Power Point) Knowledge of Oracle E Business Suite is a plus  

•  Good leadership skills and able to work with minimum supervision. 

• Good public relations and interpersonal skills. 

• Should be computer literate and have excellent communication skills with high level of written and verbal English. 

• Contacting customers to collect money based on ageing focused on selected accounts 

• Maintain customer contact notes and other relevant activity  

• Maintain accurate records for customer payment status 

• Customer account reconciliations 

• Review and send periodic Customer Statements 

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• Action customer statements feedback together with AR team 

• Give feedback to AR team on bad debts and debt write-offs 

• Provide feedback to AR team on payments allocation 

• Close co-operation with AR team in any other customer related topic 

• Close co-operation with Credit Management teams on credit limits management 

• Work with internal stakeholders (Operations, Sales, Local Finance, GBS, Customer Service, etc.) to resolve issues 

• Work with O2C manager for process improvements initiatives  

• Escalate issues and disputes as appropriate 

• Any other duties and responsibilities assigned to by the Team Lead and or Finance Hub Manager from time to time. 

• Ensure compliance with SGS policies and procedures 

• Ensure that work carried meets the requirements of the Group Integrity and Confidentiality standards.