We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650offices and laboratories, working together to enable a better, safer and more interconnected world.

Key Responsibilities:

• Lead and manage the team of Quality Assistant Representatives and Analytical Testers on site.
• Develop and maintain quality and reliability objectives for the success of the project.
• Represent the client’s interest in all quality related functions.
• Oversee sub contractors’ work performance and support the subcontractors on any training issues.
• Analyse and escalate quality issues from/with/to all stakeholders
• Support client’s RFI process.
• Make recommendations on field issues.
• Provide daily project progress assessments.
• Development and analysis of statistical data.
• Investigate and adjust customer complaints regarding quality.
• Identify barriers and root causes of quality issues and performance gaps.
• Maintain and update customer and company reporting documents.
• Comply with the company and client standard operating procedures and policies.

Qualifications:

• 10 years’ experience in a relevant field.

• Confident communicator & Good customer service skills.
• Punctual, motivated, and organised self-starter who is enthusiastic and conscientious about completing work on time and to a high standard.
• Demonstrate a positive approach to work and be able to work unsupervised and as part of a team.
• Strong attention to detail and maintain a tidy work area.
• Must operate hand tools with confidence.