Client Services Technician
- Full-time
Company Description
SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.
Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.
Job Description
Summary
- Ensures that all client samples are handled, received, entered into the LIMS system with appropriate testing assigned and retained in accordance with Company Policy.
Job Functions
- Receives, records and inputs into LIMS all pertinent information regarding client samples
- Facilitates the expedient release of samples to Operations for analysis
- Monitors client sample submission and identifies new sample matrices or testing profiles
- Maintains records of all sample handling and data input upon receipt
- Identifies sample discrepancies and communicates as required
- Provides client COAs or partial COAs as required
- Receives supply shipments and records any inaccuracies in the Vendor Deviation Log
- Maintains and tracks sample retain
- Responsible for retrieving, logging, and recording sample retests
- Verifies receipt and shipping of all brokered samples and completes required documentation
- Ensures the Quality Management System is maintained in accordance with ISO 17025 standards
Qualifications
Education and Experience
- High school degree and 0-2 years' experience in a related field (Required)
- Effective problem prevention and problem-solving skills (Required)
- Written and verbal communication skills necessary to cross multiple disciplines (Required)
- Experience with Microsoft Word and Excel (Required)
Licenses and Certifications
- N/A
Knowledge, Skills and Abilities
- Language Skills: English/Intermediate level of knowledge required (Required)
- Mathematical Skills: Basic (Required)
- Reasoning Skills/Abilities: Basic level required (Required)
- Computer Skills: Basic use of Microsoft Office 365 Suite (Required)
Physical Demands of the Job
- Stand: Frequently
- Move or traverse: Frequently
- Sit: Frequently
- Use hands: Occasionally
- Reach with hands and arms: Frequently
- Climb or balance: Occasionally
- Stoop, kneel, crouch or crawl: Occasionally
- Talk/hear: Constantly
- Taste/Smell: None
- Lift/carry/push or pull: Occasionally 30 lbs
Additional Information
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.
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