SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 96,000 employees, SGS operates a network of over

2,600 offices and laboratories around the world

• Plan, organize, lead and control the operation and functions of the DRC Minerals (Trade and Geochem) operations.
• To meet business objectives and ensure compliance to the Company policies and business guidelines.
• Comply at all times with code of integrity and Safety requirements.

• To plan, organize, lead and control the Minerals Operations
• Responsible for revenue and expense control of the Minerals Operations, in line with operational budgets and the business strategies
• Set annual budget targets in collaboration with the Business Manager
• Responsible for pricing policies in conjunction with the Business Manager
• Ensure that adequate and appropriate manpower resources, equipment and tools are available for total operational efficiency
• Effectively manage and continuously improve the quality management system, and the implementation of any certifications and accreditation systems within the business lines
• Responsible for fleet management
• Responsible for the effective implementation of SGS QHSE systems, as well as client specific safety standards (e.g. ISO 17025 & NOSA)
• Ensure liaison and technical support to all present and potential clients
• Attend to all complaints and claim resolution
• Attend to technical and sales support as well as proposal co-ordination
• Keep abreast of new trends, current development and relevant research
• Conduct relevant monthly meetings with management and support staff
• Conduct monthly service level agreement performance meetings, with all business units, as well as with clients
• Quarterly client satisfaction surveys to be done with all stake holders
• Ensure that all departments implement quality measures for ISO9001and ISO17020, and that accreditation and certification is obtained and maintained.
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Operational Integrity

Operate in full compliance with the SGS Code of Integrity and ensure professional conduct at all times

• Minimum Master’s in Chemistry or Industrial Chemistry
• Minimum 8years experience in the Operations of Minerals Laboratories
• Business and profit minded
• Fluent in English

Analysis and synthesis
• Professional and moral rigor
• Good Oral and written expression
• Availability
• Relational quality
• Sense of listening