Customer Service and Training Support

  • Contract

Company Description

SGS is the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

The incumbent shall be responsible for Supporting the Training academy activities and Tele sales.

 Main duties and responsibilities:

  • Marketing available training opportunities to clients and providing necessary information
  • Undertake Training tele sales to materialize sales opportunities and identify new ones.
  • Utilize annual calendars and assist to support training activities and ensure execution as per global and local procedures.
  • Respond to client enquiries.
  • Update CRM salesforce Platform and daily update of client’s database
  • Track and create reports on outcomes of all training and maintain training records for the company.
  • Support Sales & Marketing team in the creation of tenders, quotations and professional submission of all information as requested by clients within set deadlines, ensure follow-up.
  • Respond to all SGS internal mails and Client Proposals with 24hours of Receipt.
  • Support in all related general administrative tasks.
  • At all times, comply with SGS Code of Integrity and Professional Conduct Safety and OI- Ensure compliance to SGS safety, operation Integrity, policies and procedures and register zero injuries.
  • Adopt at all times a safe behavior by exercising due regard for HSE of SGS employees
  • Carry out any other assignment as may be advised from time to time

Qualifications

  • Minimum of a Higher national Diploma in Marketing, Education or Business Management or related field.
  • Training in ISO 9001:2015 Lead Auditor course will be an added advantage.
  • Training coordination, Marketing and Selling skills.
  • Experience in working with MS office applications.
  • Ability to show commitment to customer service both external and internal.
  • Attentitive and confident with customers both written and oral.
  • Ability to demonstrate attention to detail during multi tasking activities.
  • Excellent written and oral communication skills.
  • Work independently and in team environment.
  • Flexibility and able to handle change.
  • Positive and learning attitude.
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