SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

The Technical Client Manager (TCM) will act as a liaison between select major clients and the laboratory as follows: prepare and oversee the preparation and submittal of responses to all Requests for Proposals (RFPs) and complex quotes.  TCM will give clients technical support and advice where needed to maintain high customer satisfaction that we are the preferred service provider.

A successful candidate for this position will have a strong CDMO and formulations background.  TCM will collaborate with clients and business development team to fully understand the client's needs for the project and recommend services that SGS can provide. The TCM will schedule teleconferences and face-to-face meetings as needed, run meetings, and generate agendas and meeting minutes for project scoping and quoting purposes. 

• Support sales to understand the needs of the client to determine and produce a client acceptable proposal
• Provide Technical Support for the Business Development Team for CDMO and formulation services. 
• Work with operations and sales to the scope and prepare client proposals for complex jobs and forward these proposals to appropriate sales staff
• For larger projects take part in the client kick-off meeting with the goal of handing over the project management to a project manager once the samples are in-house
• Understand the needs of the client and communicate this information to the project manager and operational staff
• Ensure all sample/documentation/methodology related issues are resolved with the client prior to booking the sample(s) for testing
• Develop engaging proposals and templates for future use that meet client requirements including details of what SGS will do /not do in response to enquiries
• Provide technical support to clients in relation to the manufacturing process
• Review technical data, documents, and proposals as required
• Host client visits to the site in conjunction with the business development team in order to obtain new or additional work

• Bachelor's degree in Pharmacy, Biotechnology, Biology, Chemistry, or related science
• 5+ years of experience working in a CDMO environment

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.