SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

The Coordinator, Quality Assurance is geared toward assisting Quality Management in administering the company's systems for document control. A large part of the Document Control Specialist's job consists of maintaining the company's Operations Procedures and the company's Form/Worksheet Control System. Overall, the Document Control Specialist role presents the employee with an opportunity to contribute substantially to the company's ongoing success as a quality testing laboratory.

• Maintain the company’s Site and North American Operations Procedures including word processing SOPs, routing SOPs for a routine
• Review and maintain a current index for each section of the Manual, assigning numbers to new SOPs, publishing and approving SOPs into the appropriate department folders, routing SOPs to other sites, and archive SOPs
• Assist Quality Management in maintaining the company’s Form/Worksheet Control System including assigning numbers to new forms/worksheets, assigning revision codes to revised forms/worksheets, and copying and filing forms/worksheets into the appropriate department binders
• Assist Quality Management in assigning, tracking, and bringing to closure Change Control Requests
• Assist in managing and controlling Customer methods
• Assist in managing customer protocols and reports including Method Transfer, Method Validation, and Stability
• Assist if needed in managing Quality Agreements and other legal documents including non-disclosure and Service Agreements
• May be invited to participate in the preparation and review process for the appropriate department SOPs, worksheets, and data forms
• Field customer phone calls in a friendly, polite, and ultimately professional manner
• Direct customer inquiries to the appropriate technical staff or management
• Answer customer questions pertaining to administrative matters in an efficient manner that cultivates trust and reliability
• Greet visitors to the lab in a professional, courteous manner
• Respond promptly to all customer requests for specific protocols and/or SOPs

• High School Diploma required
• 2+ years of experience working in a GMP/GLP environment with office experience is preferred

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability

All your information will be kept confidential according to EEO guidelines.