SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. It operates a network of over 2,000 offices and laboratories around the world.

Reporting Line

Network Operations Center Supervisor

Primary Responsibilities     

§  Create, update and close tickets using the SGS defined Ticketing Systems.

§  Create and maintain Asset Management and inventory of all network devices being supported by the team. 

§  Network management and assistance (LAN, WAN, and Wireless).

§  Network Management System

§  SSL-VPN Management and Support.

§  Zscaler Management and Support.

§  SDWAN Management, but not limited to design, implementation and support of SDWANinfrastructure.

§  Firewall assistance.

§  Management of Network Monitoring Systems.

Specific Responsibilities     

§  Provides intermediate to advanced level troubleshooting in network related issues. Able to understand and determine the different routing protocols being used.

§  Provides intermediate to advanced analysis of network-related issues.

§  Analyzes and understands the issues involved in administering and maintaining corporate LAN and WAN.

§  Administration, support, and intermediate to advanced troubleshooting of the SGS SDWAN infrastructure.

§  Diagnose network problems related to SDWAN infrastructure and provides solution and recommendation to other SGS country’s local IT representatives.

§  Assists in configuration, implementation and management of Cisco, Aruba and Aerohive/Extreme Networks wireless devices.

§  Administration, maintenance, and advanced troubleshooting for wireless issues.

§  Configuration, administration, maintenance of SSL VPN appliance and advanced troubleshooting for SSL-VPN issues.

§  Interacts with third party vendors and/or operational representatives to resolve and escalate network-related issues.

§  Responds to all Incident calls/emails and enters work orders into ticketing system.

§  Complies with the SGS existing relevant Quality Management Systems.

§  Assists in administering and maintaining local and web-based versions of tracking software such as SharePoint and other inventory files.

§  Assists with the inventory management of NOC-managed/monitored network equipment.

§  Administration and maintenance of Network monitoring system such as SolarWinds.

§  Provides answers to internal clients in a timely manner as per defined Service Level Agreement.

Profile

§  4-5 years IT and Engineering course graduate

o   BS Computer Engineering

o   BS Electronics and Communication Engineering

o   BS Computer Science

o   BS Information Technology

§  Minimum 5 years of experience

Required Skills

§  Helpdesk ticketing system (RT, ServiceNow or equivalent).

§  CCNA certified - routing and switching. (CCNP is a plus).

§  Intermediate to advanced expertise in different routing protocols, such as EIGRP, OSPF and BGP.

§  Intermediate Cisco, Aruba, Aerohive/Extreme Networks wireless skills.

§  At least one wireless Network certification (Cisco, Aruba, Aerohive/Extreme Networks preferred).

§  ITIL certification. (ITIL v3 and up) .

§  Experience in data and voice structured cabling.

§  Intermediate experience in assisting and designing wireless networks.

§  Intermediate experience in troubleshooting and diagnosing problems in campus LAN / WAN and Wireless environments.

§  Intermediate to advanced skills and knowledge with network devices but not limited to as routers, switches, firewall, access points, SSL VPN appliance and SDWAN devices.

§  Intermediate to advanced SSL VPN configuration and management skills (PulseSecure solution is a plus).

§  Intermediate to advanced Firewall configuration and management skills (Checkpoint solution is a plus).

§  Intermediate to advanced knowledge and skills with SDWAN environment (preferably Riverbed SteelConnect), including designing, implementing and supporting SDWAN solution.

§  Experience in handling Network Monitoring tools such as SolarWinds, CheckMK and Cacti.

§  Background in handling bandwidth optimization system such as SteelHead.

§  Experience in network security such as Firewall management, ACLs, and NAT.   

§  Experience with Microsoft Servers and Office products, especially Word, Excel, PowerPoint and Visio

§  Experience in Linux.

§  Intermediate experience with management of Cloud solutions.  

§  At least 5 years of working experience in the field of network and security.

§  Ability to communicate effectively dealing with internal and external customers and suppliers.

§  Ability to document complex technical issues effectively summarizing issues for a range of technical and business management.

§  Ability to manage and perform multiple activities at the same time.

§  Ability to work independently and within a team.

§  Prior experience with large to very large corporate computing environments to include multiple site locations.