We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

• Assisting with the monitoring of sample results and liaise with the correct departments when these are completed or approved
• Manage clients and key accounts expectations by discussing turnarounds and result status
• Work alongside other departments to issue preliminary reports when requested by clients
• Issue various reports and various attachments after liaising with the laboratory manager
• Manage incoming client queries and assist with any technical or other issues
• Monitor customer satisfaction and report on this to other departments
• Assist the administrative team with invoice amendments and support with issuing invoices
• Data entry of results into the system, keeping this up to date and accurate
• Support Sample Receipt team whenever required
• Ensure samples are identified, labelled and stored correctly.
• Logging and documenting in LIMS system
• Provide logistics support to clients for pickups and deliveries
• Ensure standards of quality are in line with internal and external requirements

• Preferred experience in a laboratory environment or environmental testing
• Tertiary qualification in a Science field is desirable
• Preferred experience in the use of LIMS systems
• Strong computer skills including Microsoft office programs
• Excellent written and verbal communication
• Preferred experience in Customer Service and/or Key Account Management role
• Self-motivated with the ability to work in within a team environment
• Excellent analytical, problem-solving and interpersonal skills

SGS is committed to providing and maintaining a working environment which is safe and without risk to the health of its workers and clients. SGS may require its employees to be fully vaccinated against COVID-19 based on mandated state government/client requirements or in line with SGS policy. Vaccination requirements may differ from role to role based on their risk category and duties performed. Where relevant, proof of immunisation status will be required

WHY WORK FOR SGS?
Working at SGS means joining an innovative, global Company. Let’s break down what that means for you.

• As a Company, we have embraced the shift to flexible work. We encourage our employees, wherever operationally possible, to work in arrangements that support a work-life balance.
• We’re a Company who believe our impact on society is important, so Sustainability is embedded in our culture and the way we do business.
• Paid Parental leave scheme for 8 weeks for eligible employees.
• We are driven to ensure we have a positive impact on our local communities through paid employee volunteering days and regularly encouraging time off to donate blood.
• Health & Wellbeing is important to us, which is why we offer annual health club membership rebates and discounted private health insurance, as well as a supportive Employee Assistance Program.
• Ongoing learning & development is vital to the success of any Company. We believe in investing in our employees, so we offer education assistance programs and encourage the use of our online learning platform.
• Career Development Opportunities (nationally and Globally)

COME TO WORK AND BE 100% YOU
SGS Australia supports a diverse workforce and we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.