SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.

Primary Responsibilities:

Training and Support

§  Plans, designs, and implements LIMS* global training package and delivers the training program based on organizational needs

§  Supports the global rollout of LIMS through appropriate training and training materials

§  Assists the global teams and application support group in resolving LIMS issues

Training documentations

§  Creates, updates, and maintains training-related documentations

§  Reviews training-related documentations

Training team

§  Assists the LIMS training manager in upskilling the training team

*Note: The specific LIMS applications will be communicated during the annual goal setting 

Specific Responsibilities:

Training and Support

§  Plans, designs, and implements LIMS global training package and delivers the training program based on organizational needs in a standard or customized format covering but not limited to the following:

o    user-friendly navigation through LIMS menus

o    detailed explanation and demonstration of functions and laboratory process and principles behind such functions

o    produce clear training materials based on user type (end users, superusers, laboratory managers, business managers, IT support, support teams, deployment teams and global LIMS teams)

§  Spearheads training needs analysis and communicates training needs to stakeholders

§  Ensures that users of any level are continuously upskilled in using LIMS by means of classroom or web-based trainings

§  Supports the global rollout of LIMS through training (instructor-led training delivered virtually or on site) and training materials designed according to the specific needs of the trainees (customized according to the roles, business process, laboratory workflow process, types of samples, tests, best practice, and global standards)

§  Provides technical expertise to project stakeholders to ensure successful deployment of LIMS projects

§  Coordinates training events and creates necessary documentation thereof (e.g., training plans, data sheets, evaluation reports)

§  Reviews training plans proposed by LIMS trainers

§  Collaborates with the business and LIMS teams to ensure that new LIMS functionalities, updates/enhancement, and fixes are incorporated into the appropriate training, training materials and training documentations

§  Ensures that the LIMS community is updated with new functionality, enhancements and fixes through forum, additional training, new feature training and announcements

§  Assists in resolving issues raised to application support group or global LIMS teams

Training documentations

§  Creates, updates, and maintains user/training documentation relating to LIMS functionality (e.g., training presentations, training videos, user manuals, user guides)

§  Reviews drafted/updated training-related documentations

§  Collaborates with the business and LIMS teams to ensure that all LIMS functionalities are documented from user’s viewpoint

Training team

§  Trains and mentors new LIMS training staff

 Experience/Technical Knowledge

§  With training experience

§  Excellent communication and interpersonal skills, at all levels

§  Acts quickly and decisively and works well under pressure

§  International exposure and flexibility

§  Able to travel locally and overseas

§  Able to adjust schedule to accommodate different time zones

§  Applies judgment and acts according to the SGS standards of ethics and integrity

§  Good understanding of laboratory practices and techniques (i.e., Good Laboratory Practice) and laboratory accreditation requirements (ISO 17025)

§  Previous experience in using a LIMS system would be an advantage

§  Business sector experience would be an advantage but not required

Language

§  Fluent in English and preferably other languages