We are SGS – The world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 89,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. 

A Day in the Life of a Key Accounts Specialist at SGS Canada:

• Be the primary point of contact for selected clients.
• Become the clients’ focal point for SGS CBE services post contract award and work to the agreed client plan
• Manage commercial aspects of the contract, including profit maintenance and business development opportunities. 
• Provide liaison between CBE personnel involved in the performance of the contract and manage contract communication.
• Undertake contract specific activities, including design and development of contract documentation, organization of required training, project reviews and reporting.
• Communicate with auditors regarding program announcements, procedures, etc. and coordinate any auditor trainings as agreed upon between SGS and client.
• Achieve client retention targets and receive high customer satisfaction survey results by providing excellent customer service.

• Community College diploma is required.  Bachelor’s Degree preferred.
• Over 3 years of previous working experience in a customer care representative or administrative role
• Written and verbal communication in English
• Ability to establish and maintain effective working relationships with subordinates, peers, management, external customers and / or the general public; that demonstrates sensitivity and diplomacy.
• Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
• Candidates must be proficient in using various type of computer software (Word, Excel, Certnet, or current SGS scheduling system, Microsoft Outlook etc.).
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.

SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process.  Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

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