WE ARE SGS – THE WORLD’S LEADING TESTING, INSPECTION AND CERTIFICATION COMPANY. WE ARE RECOGNIZED AS THE GLOBAL BENCHMARK FOR QUALITY AND INTEGRITY. OUR 89,000 EMPLOYEES OPERATE A NETWORK OF 2,600 OFFICES AND LABORATORIES, WORKING TOGETHER TO ENABLE A BETTER, SAFER AND MORE INTERCONNECTED WORLD. 

• Under general supervision, act as a liaison between clients and the laboratory to help deliver good service and scope future work as needed.
• Prepare and submit responses quotes for work.
• Help prepare responses to requests for Proposals (RFPs) and more complex quotes.  
• Work with clients and the technical laboratory to scope work for proposal. Collaborate with clients to help ensure service is being delivered and provide follow up as needed.  
• Monitor SGS activities against quote scope, schedule teleconferences and face to face meetings as needed. 
• Upon request give clients sample information and coordinate technical support and advice where needed to maintain high customer satisfaction.
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• Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science
• 3 - 5 years experience working as a scientist in a lab environment or equivalent
• 1 – 2 years experience in a customer service position – preferred
• Knowledge Regulatory Affairs and Pharmaceutical development with emphasis on CMC.
• Experience with bio-pharmaceuticals a plus
  Strong negotiation, communication, customer relation, and interpersonal skills
• Self starter with entrepreneurial attitude
• The incumbent must be capable of multi-tasking in order to meet the required sample turn-around time and client satisfaction while working together with the Laboratory Managers on a regular basis
• Candidates must demonstrate excellent verbal and written communication skills including grammar and composition

SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process.  Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

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