SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 95,000 employees, SGS operates a network of over 2,400 offices and laboratories around the world.

PRIMARY RESPONSIBILITES

• Responsible for overseeing the laboratory operation assigned, specific on handling operational management and technical support for operations.
• To handle the laboratory management in absence of posted laboratory manager and ensure the daily delivery of contractual laboratory services.
• Provide advice and assist clients on technical inquiries and scope of testing.

SPECIFIC RESPONSIBILITES

• Ensure laboratory excellence of Natural Resource laboratory assigned and contribute to the SGS Malaysia Natural Resource laboratory’s drive for quality and success.
• Ensure effective implementation and maintenance of ISO/IEC 17025 as well as NR Group Quality Systems in all laboratories.
• Liaise with clients for operational inquiries and ensure all root cause of non-conformities or customer-complaints are investigated and identified with appropriate corrective actions.
• Ensure the timeliness and accuracy of all analyses to meet turnaround time.
• Adhere to group and client-side HSE safety procedure.
• Keep updated on industry & SGS best practices with regards to the use of appropriate analytical methods for the commodities serviced.
• Ensure the participation and excellence in Proficiency Test and Round-Robin program of designated laboratory operation.
• Adhere and operate to the highest standards of ethics, in accordance with the SGS Code of Integrity and local HR policies.
• Ensure laboratory supplies are monitored and controlled and liaise with company Admin to items related to orders/purchases.
• Ensure correct testing methods are properly implemented and QA/QC procedures are in place and followed.
• Ensure team compliance to testing procedure and provide trainings related to daily operation.
• Ensure reports/certificates are reviewed for quality and technical aspect. 
• Ensure all analytical equipment, apparatus etc. are maintained and calibrated as per the required schedule.
• Ensure Manpower Schedule are organised to support the operation
• Ensure compliance to SGS and local legal regulation that applies to laboratory operation and coordinate with SGS OI and HSE for guidance and implementation
• Ensure Good Housekeeping and Good Laboratory practice in the laboratory.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.

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PROFILE

• Bachelor degree in Chemistry or related field from recognizes university/college
• At least 5 years related experience, with min 2 years at the leadership level in operational management. Willing to learn and open for improvement