SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. It operates a network of over 2,000 offices and laboratories around the world.

PRIMARY RESPONSIBILITIES

• Ticketing Systems
• Inventory
• Network assistance (LAN and WLAN)
• Network Management System
• SSL-VPN assistance
• Zscaler
• SDWAN
• Firewall assistance
• Management of Network Monitoring Tools

SPECIFIC RESPONSIBILITIES

• Provides intermediate level troubleshooting in network-related issues.
• Provides medium level analysis to network-related issues
• Understands the issues involved in administering and maintaining corporate LAN and WAN
• Performs level 1 to level 2 troubleshooting of wireless AP and controllers.
• Performs level 1 to level 2 troubleshooting of SSL VPN servers.
• Performs level 1 to level 2 troubleshooting of Network firewall.
• Performs level 1 to level 2 troubleshooting of wireless AP and controllers.
• Basic to intermediate knowledge with SGS SDWAN troubleshooting
• Answer all trouble calls/emails issues and enters work orders into our tracking software. (Ticket creation and escalation).
• Interacts with internal and external clients to resolve intermediate to difficult help desk issues; communicates with internal clients in a professional manner maintaining confidentiality.
• Provides answers to internal clients in a timely manner.
• Monitoring/escalation of network management system.
• Monitoring/escalation of bandwidth optimization system.

PROFILE

• 4-5 years IT and Engineering course graduate
• BS Computer Engineering
• BS Electronics and Communication Engineering
• BS Computer Science
• BS Information Technology
• Minimum 5 years of experience

REQUIRED SKILLS

• Must have experience in handling ticketing system (ServiceNow).
• Familiarity with SLA.
• Experience in troubleshooting and diagnosing problems LAN environments.
• Data and voice structured cabling
• Cisco (CCNA equivalent skills) routing and switching skills.
• Basic skill in wireless networks (Extreme Networks, Aruba, Cisco/Meraki).
• Ability to manage and perform multiple activities at same time. 
• Ability to work separately and within a team.
• Basic skills in SSL VPN configuration and management.
• Basic knowledge with SDWAN technology.
• Basic Firewall configuration skills.
• At least 5 years working experience in the field of network and security.
• Ability to communicate effectively dealing with internal and external customers and suppliers.
• Ability to document complex technical issues effectively summarizing issues for a range of technical and business management.
• Experience troubleshooting and diagnosing problems in campus LAN / WAN and wireless environments.
• Ability to work separately and within a team.
• Experience with Microsoft Servers and Office products, especially Word, Excel, PowerPoint and Visio
• Network Management System skills.

All your information will be kept confidential according to EEO guidelines.