SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. Our Connectivity and Products (C&P) business unit helps our clients to deliver safe, accessible, high-quality goods and services in stores and online, ensure secure connectivity, reduce risk, and build consumer trust. 

Working as part of a start-up team that is developing a new online service as part of a digital transformation project, you will research and analyze customer needs and help us to use that information to develop a platform that promotes eCommerce excellence.

More specifically, you will:

• Develop research and testing strategies, lead on research documentation and logistics;
• Execute on user research tactics and methods to design tests that validate or invalidate hypotheses;
• Conduct research synthesis and translate observations into findings;
• Write interview scripts to match the testing strategy;
• Create hand-drawn storyboards;
• Work with designers on low-to-high resolution designs for testing.

• 5+ years of customer-facing experience, preferably within a research or design-focused position; 
• Familiarity with applying and designing open-ended customer research, as well as various forms of stimulus-based research; 
• Demonstrated experience applying customer research methods in service of conceiving, validating, and building a product;
• Preferably educated to degree level in Human Computer Interaction, Anthropology, Psychology, Behavioral Science, Cognitive Psychology or equivalent.

This position will be based remotely in Europe.