Key Account Manager

  • Full-time

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

Serve as the key liaison between Client, supplier, and the internal SGS global support team.
Responsible for building relationships within the different Client teams and supplier base.
Identify and generate business development opportunities in coordination with the Global Key Account Manager.
Cultivate and expand Client relationships; close leads and support account sales strategies and goals developed with Global Key Account Manager.
Responsible for building effective and professional relationships and close cooperation with key internal customer support teams including Client Services, Global, Technical and Operational teams.  
Work effectively with GKAM and operations to deliver client expectations effectively and efficiently to grow account share according to strategic account management plan.
Develop, communicate, and maintain all program documentation: Work Instructions, SOP’s, Protocols, Program Manuals, and Submission Request Form. 
Prepare and Maintain and share vendor testing trends report on a monthly basis for the year to year comparison, with GKAM and global sales teams.
Prepare biweekly Client PO release reports and share with GKAM and Global Sales teams.
Prepare and release monthly vendor newsletters on SGS and Client updates.
Review, minimize, and maintain Client vendor list by product category and country. 
Coordinate department workshops, seminars, team training, etc. which are provided by SGS, with Client teams and suppliers.
Monitor Client updates to the vendor community to GKAM on a timely basis.
Communicate and monitor Client expectations of execution of SGS services to a local lab and global coordinators.
Maintain and manage protocols and specific Client pricing.
Liaison between Client / technical/ operations teams.
Monitor Data quality on the CRM database and provide support to the Client team.
Address customer complaints or issues in coordination with respective required disciplines.
Other duties assigned as necessary in response to business needs.
Partner with SGS GKAM to support the Client account globally.

Qualifications

Utmost professional behavior; position is based at Client’s headquarters.
Highly motivated, dependable, and detail-oriented. 
Strong communication, organizational and follow up skills.
Creative thinking to develop innovative solutions to solve customer requirements and expectations.
Customer-focused, solid integrity practices, excellent work ethic.
Willing and able to interact with Client on a regular basis including face-to-face meetings.
Self-managed and responsible to project and time management.
Ability to work well independently and adapt quickly to a dynamic environment.
Ability to multitask, detail-oriented with a keen sense of urgency.
Ability to complete projects and assignments on a timely basis.
Proactive; self-driven and results-oriented.
Proven problem-solving abilities.
Willing and able to work in a global network operating in various time zones.
Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).
Proficient Microsoft Office skills (Word, Excel, PowerPoint, and Outlook).
Proficient in English (written and oral); other language skills are a plus.
Minimal travel in the USA (1-2 trips per year); possibility for Asia travel once per year.

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback.  Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.

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